Technical Services Engineer I – Troubleshooting & Support

Copeland Philippines, Inc; Quezon City; On-site; PHP 260,000 - 380,000; Full time

Job summary

Copeland Philippines, Inc is seeking a Technical Support Specialist to handle customer inquiries via phone, email, and chat, and to troubleshoot controllers and system applications. You will document cases and develop visual troubleshooting guides to support customer resolutions.

The role requires 1 year of BPO experience, preferably EE/ME/ECE graduates. The position involves a fixed night shift with on-site training for two months and on-site work three days a week thereafter.

Qualifications

• At least 1 year of BPO experience.
• Preferably EE/ME/ECE graduate.

Responsibilities

• Respond to customer inquiries via phone, email, and chat; triage and troubleshoot basic to moderately complex issues.
• Program and configure Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor) as needed.
• Conduct remote commissioning to ensure systems are operational before site sign-off.
• Create graphical screens and visual guides for troubleshooting or installation.

Skills

BPO experience

Education

EE/ME/ECE graduate

Job description

Copeland Philippines, Inc is seeking a Technical Support Specialist to handle customer inquiries via phone, email, and chat, and to troubleshoot controllers and system applications. You will document cases and develop visual troubleshooting guides to support customer resolutions.

The role requires 1 year of BPO experience, preferably EE/ME/ECE graduates. The position involves a fixed night shift with on-site training for two months and on-site work three days a week thereafter.