Technical Support Engineer II

Jobtailor; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Jobtailor in the Philippines is seeking a customer support engineer to assist clients via calls, emails, and chats, explaining product specifications and guiding basic troubleshooting. You will gather and organize documentation, respond to inquiries, and identify improvement ideas while applying knowledge of wiring, electrical products, and hazardous locations markets.

The role requires a bachelor’s degree in engineering and a practical understanding of installations, with a focus on clear

Qualifications

• Bachelor’s degree in Electrical Engineering or related engineering field.
• Solid understanding of electrical concepts.
• Knowledge of basic wiring installations and electrical products.
• Experience or knowledge of hazardous locations markets.
• Experience in installations and applications of wiring and related products.

Responsibilities

• Monitor and respond to incoming customer inquiries through calls, emails, and chats.
• Perform basic product troubleshooting using information from public documents and limited to business unit products.
• Explain product specifications and product features to customers.
• Gather, collect, organize, and send electronic copies of documentation to the customers.
• Identify project ideas and opportunities that support continuous improvement initiatives.

Skills

Electrical knowledge

Electrical installations

Hazardous locations markets

Product troubleshooting

Customer communication

Education

Bachelor’s degree in Electrical Engineering

Job description

Responsibilities

• Monitor and respond to incoming customer inquiries through calls, emails, and chats.
• Perform basic product troubleshooting using information from public documents and limited to business unit products.
• Explain product specifications and product features to customers.
• Gather, collect, organize, and send electronic copies of documentation to the customers.
• Identify project ideas and opportunities that support continuous improvement initiatives.

Requirements

• Bachelor’s degree in Electrical Engineering or other Engineering courses.
• Solid understanding of basic information about electrical.
• Knowledge of basic installations and applications of wiring and other electrical products.
• Knowledge of hazardous locations markets.
• Experience in installations and applications of wiring and other related products.