Customer Success Engineer: Troubleshooting & Impact

Jobtailor

Mabalacat

On-site

PHP 223,200 - 390,600

Full time

14 days+

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Job summary

Jobtailor in the Philippines seeks a proactive Technical Support Specialist with 1-2 years of relevant experience. You will address customer inquiries, perform basic troubleshooting, log tickets, and escalate complex cases when needed.

The role emphasizes empathy, clear communication, and efficient multitasking in a fast-paced environment. Ideal candidates show strong analytical skills, problem-solving capability, and a proactive approach to delivering satisfactory resolutions while maintaining

Qualifications

1-2 years of experience in similar positions such as technical support, helpdesk representative, desktop support, or IT service management preferred.
Proficiency in ticketing management tools is an advantage.
Strong analytical and problem‑solving skills.
Creative approach to finding solutions.
Excellent customer service orientation with empathy and patience.
Effective time management and multitasking in a fast‑paced environment.

Responsibilities

Address customer inquiries and issues, providing initial troubleshooting.
Log and track customer issues using a ticketing system.
Collect detailed information from customers to accurately understand their problems.
Resolve basic technical issues or escalates complex cases to higher‑level support.
Provide feedback to customers on their queries and ensure satisfactory resolution.