Technical Support Specialist: Solve Real-World Product Issues

Schneider Electric; Cavite City; Hybrid; PHP 1,230,012 - 1,845,018; Full time

Benefits offered by this job

Mentorship and training

Career development pathways

Collaborative team environment

Inclusive workplace

Job summary

Schneider Electric is seeking a technically-minded problem solver for their Technical Customer Care team in Cavite City. This role involves providing technical support by diagnosing product-related inquiries and assisting customers with product selection. Ideal candidates should have a Bachelor's Degree in Engineering and must be willing to work US Business hours in a hybrid setup.

Join a collaborative environment where your problem-solving abilities will make a tangible impact while helping customers navigate complex technical challenges.

Qualifications

• Must be willing to work during US Business hours.
• Must be willing to work on a hybrid setup in Rosario, Cavite.
• Good English communication skills both written and oral.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure.
• Eagerness to learn and grow your technical expertise through hands-on customer interactions.
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications.
• Assist customers with product selection and troubleshoot performance issues.
• Work closely with internal teams to elevate complex cases.
• Resolve customer requests efficiently to ensure a seamless experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in Electrical/Electronics/Mechanical Engineering

Job description

Schneider Electric is seeking a technically-minded problem solver for their Technical Customer Care team in Cavite City. This role involves providing technical support by diagnosing product-related inquiries and assisting customers with product selection. Ideal candidates should have a Bachelor's Degree in Engineering and must be willing to work US Business hours in a hybrid setup.

Join a collaborative environment where your problem-solving abilities will make a tangible impact while helping customers navigate complex technical challenges.