Technical Support Engineer

Our Clients; Makati; On-site; PHP 350,000 - 480,000; Full time

Job summary

Our Clients is hiring a Technical Support Engineer in Makati to provide after-sales technical support and troubleshoot issues onsite, Monday to Friday in a dayshift setup.

In this role you will handle support tickets, ensure systems operate correctly, and guide customers through technical concerns with clear, accessible explanations. Licenses or relevant certifications are a plus; a driver’s license is preferred.

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• Licensed Engineer or relevant industry certifications are an advantage.
• Driver's License is preferred.

Responsibilities

• Provide after-sales technical support for customer projects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Skills

Troubleshooting

Customer service

Ownership

Technical explanation

Education

Licensed Engineer or certifications

Job description

Location: Makati

Work Setup: Onsite

Work Schedule: Monday-Friday; Dayshift

We are looking for a Technical Support Engineers to provide after-sales technical support for technical projects. This role focuses on troubleshooting technical issues, assisting customers, and ensuring systems are operating correctly.

Responsibilities

• Provide after-sales technical support for customer projects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• Licensed Engineer or relevant industry certifications are an advantage.
• Driver\'s License is preferred.