Technical Support Engineer

Wordtext Systems, Inc; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading IT solutions provider in Makati is seeking a motivated individual for a Full-time role in pre-sales and post-sales activities. The candidate should have at least a Bachelor's degree in Computer Engineering or related fields, with 1-3 years of experience or be a fresh graduate. Responsibilities include understanding products, assisting sales, and conducting technical presentations. Knowledge in cybersecurity and willingness to travel are essential for success in this role.

Qualifications

• 1-3 years of work experience in the industry or fresh graduates welcome.
• Technical certifications in IT and Electronics Security are a plus.
• Willingness to travel locally or internationally is required.

Responsibilities

• Learn and understand products for pre-sale or post-sale activities.
• Assist sales in discovering client needs.
• Conduct technical presentations to clients.

Skills

Knowledge of IT Products

Cybersecurity knowledge

Interpersonal skills

Technical presentation skills

Education

Bachelor's degree in Computer Engineering / IT / Computer Science

Job description

• Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
• With at least 1-3 years of work experience in the same industry.
• Fresh graduate is welcome to apply
• Must be knowledgeable to different IT Products specially with cybersecurity
• Technical certifications in IT and in the Electronics Security field are an advantage
• Must be willing to travel occasionally either locally or internationally when needed.
• Must have an experience in Product Demo/ Presentations.
• Demonstrate strong interpersonal skill to lead and mentor junior team members to ensure project success and professional growth.
• Must be willing to sign a 2-year employment bond.

Job Responsibilities

Pre-Sales

• Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
• Assists sales in discovering the client’s needs.
• Creates design and/or bill of materials to solve the client’s problem or needs.
• Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
• Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.

Post/After-Sales

• Support or assist resellers in installing/configuring the product/s at their customer’s site.
• Provide basic training and instruction to resellers on how to use the product/s effectively.
• Support or assist resellers in their inquiries regarding the product/s.
• Facilitates warranty and support claims of resellers with the product manufacturer.

Job Type: Full-time