Technical Support

Greentech Electrical and Electronics Corporation; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading electronics support company in Quezon City is seeking a candidate for a Technical Support role. Responsibilities include mastering configuration procedures, creating BOMs based on client needs, and delivering technical training. Ideal candidates should have at least a BS in Electronics Engineering or IT, with 2 years of experience in support roles. Strong problem-solving and communication skills are essential.

Qualifications

• Graduate of BS Electronics Engineering, BS IT or related courses.
• Licensed Electronics Engineer (ECE) is a plus.
• At least 2 years experience in Pre-Sales and After-Sales Technical Support.

Responsibilities

• Learn and master configuration procedures for each supported brand.
• Create Bill of Materials (BOM) based on client requirements.
• Deliver technical training or product demonstrations to clients.

Skills

Technical support

Problem-solving

Communication skills

Education

BS Electronics Engineering

BS IT or related courses

Job description

Responsibilities

• Learn and master configuration procedures for each supported brand to ensure accurate and efficient setup and support
• Create Bill of Materials (BOM) based on client requirements
• Deliver technical training or product demonstrations to clients
• Provide Pre-Sales and After-Sales Technical Support
• Document technical support tickets
• Create technical reports, manuals, and system documentation

Qualifications

• Graduate of BS Electronics Engineering, BS IT or related courses
• Licensed Electronics Engineer (ECE) is a plus
• At least 2 years experience in Pre-Sales and After-Sales Technical Support
• Experience in Network Systems, Software Configurations and Hardware Troubleshooting
• Strong interest in learning, problem-solving and communication skills