A recruitment services company is looking for a Technical Support Engineer to provide product support and technical solutions. The ideal candidate must have a Bachelor's degree in Electrical Engineering, be a licensed professional, and possess strong analytical and communication skills. Responsibilities include preparing documentation, offering training, and coordinating with internal teams. Experience in technical support is a plus, along with proficiency in Microsoft Office. The position is based in Makati, Metro Manila.
Qualifications
Licensed/registered Electrical Engineer required.
At least 1 year experience in technical support or engineering is a plus.
Strong understanding of technical specifications and product applications.
Responsibilities
Provide technical support to the sales team and customers.
Conduct technical research and analysis.
Develop and deliver technical presentations to customers.
Skills
Technical support
Communication of technical concepts
Analytical skills
Problem-solving
Mathematical skills
Education
Bachelor’s degree in Electrical Engineering
Tools
Microsoft Office
Technical design tools
Job description
Job Description
Provide technical support to the sales team and customers regarding product specifications, applications, and installation requirements.
Review customer requirements and recommend suitable products or solutions based on technical needs.
Conduct technical research and analysis to support product applications and improvements.
Prepare technical documentation, product information, and reference materials for internal teams and clients.
Develop and deliver technical presentations to customers, partners, and internal stakeholders.
Participate in client meetings to discuss technical requirements, solutions, and project implementation.
Provide training or guidance on product usage, installation, and best practices when required.
Assist in evaluating cost‑efficient solutions and alternative product applications.
Coordinate with internal teams and external partners during project implementation or technical activities.
Support product promotion and provide technical assistance before and after project execution.
Qualifications
Bachelor’s degree in Electrical Engineering and must be licensed/registered.
At least 1 year of experience in technical support, engineering, or product applications is an advantage.
Strong understanding of technical specifications, systems, and product applications.
Ability to communicate technical concepts clearly to both technical and non‑technical audiences.
Proficiency in Microsoft Office applications; knowledge of technical design tools is an advantage.
Strong analytical, problem‑solving, and mathematical skills.