Technical Support Engineer L1

CallTek; South Cotabato; On-site; PHP 279,000 - 446,000; Full time

Job summary

CallTek is hiring a Technical Support Engineer to troubleshoot, diagnose, and resolve customer issues across systems, software, and hardware. You will follow standard procedures and escalate unresolved issues to the proper internal departments.

The role requires on-site work and a shifting schedule, with a focus on delivering excellent customer service and maintaining strong communication with customers and teammates.

Qualifications

• Must have strong communication and interpersonal skills.
• Willingness to learn and adapt in a team environment.
• Attention to detail and good organizational skills.
• Basic computer proficiency and problem-solving ability.

Responsibilities

• Troubleshoot, diagnose and resolve customer issues in a timely manner.
• Follow standard procedures and escalate unresolved issues to appropriate internal departments.

Skills

Communication skills

Teamwork

Detail oriented

Customer service

Basic computer skills

Willingness to learn

Attitude & professionalism

Education

Bachelor's degree in Computer Engineering or IT

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You'll work with different systems, software, hardware and follow standard procedures to escalresolved issues to the appropriate internal departments.

Requirements

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.