Technical Support Engineer I: Quotes & Orders (MEA) — 12-Month

National Instruments Philippines Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Emerson is a global automation technology company seeking an Engineer I, Technical Support Quote and Order Management to support sales offices, partners, and administrators across the MEA region.

You will answer general technical inquiries, prepare proposals, review orders both technically and commercially, and administer orders in the system, while developing expertise across functions.

Qualifications

• Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
• Proficiency in English communication skills.
• Knowledgeable in Microsoft Office applications.
• Fresh graduates are welcome to apply.
• Must be amenable to a 12-month fixed-term employment arrangement.

Responsibilities

• Provide timely responses to general customer inquiries and effectively manage and fulfill customer orders to generate clean invoices for efficient accounts receivable handling.
• Review and answer technical inquiries from customers related to products and processes.
• Provide customer proposals, which involve the review of technical and commercial requirements, model number validation and creation, handling of buy-outs, managing pricing, lead time, and sizing related activities.
• Coordinate with internal workgroups for escalations and address technical clarifications related to the proposal.
• Manage order bookings by reviewing requirements and data sheets, validating model numbers, handling buy-outs, and coordinating pricing, lead-time, sizing, and configuration activities.
• Resolve order issues and raise them to internal workgroups as needed.

Skills

English communication skills

Microsoft Office proficiency

Education

Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses

Job description

Emerson is a global automation technology company seeking an Engineer I, Technical Support Quote and Order Management to support sales offices, partners, and administrators across the MEA region.

You will answer general technical inquiries, prepare proposals, review orders both technically and commercially, and administer orders in the system, while developing expertise across functions.