Technical Support Engineer: Field & Network Systems

KVH Media Group; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

KVH Media Group is seeking a Technical Support Engineer in Makati, Philippines. The role involves designing, testing, and troubleshooting mobile connectivity solutions while providing technical support to both internal teams and external partners.

Ideal candidates should have an associate degree in a relevant field and at least 3 years of experience in technical support or network management. Strong problem-solving skills and proficiency in Microsoft Office are required.

Qualifications

• 3+ years’ experience in network management, field service, or technical support.
• Ability to work flexible shifts and travel occasionally as needed.
• Must reside and be eligible to work in the Philippines.

Responsibilities

• Gain deep knowledge of KVH communication services and offerings.
• Troubleshoot and resolve KVH data product issues.
• Provide technical assistance to KVH partners and customers.
• Monitor network health and maintain accurate system logs.

Skills

Technical troubleshooting

Customer service

Communication skills

Problem-solving

Network management

Education

Associate degree in Computer Science or related field

Tools

Salesforce Service Cloud

Microsoft Office

Job description

KVH Media Group is seeking a Technical Support Engineer in Makati, Philippines. The role involves designing, testing, and troubleshooting mobile connectivity solutions while providing technical support to both internal teams and external partners.

Ideal candidates should have an associate degree in a relevant field and at least 3 years of experience in technical support or network management. Strong problem-solving skills and proficiency in Microsoft Office are required.