On-Site Field Tech Support Specialist (Makati)

Dempsey Resource Management Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A resource management company in Makati is seeking a Technical Support Specialist to provide on-site assistance to customers. The ideal candidate should have a bachelor's degree in Engineering or IT and 1-3 years of relevant technical support experience. Responsibilities include diagnosing technical issues, training customers, and preparing reports. Strong communication and problem-solving skills are essential. This full-time position offers government-mandated benefits.

Qualifications

• At least 1–3 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide on-site technical support for customers using products and services.
• Diagnose and troubleshoot technical issues efficiently.
• Train customers on product use and application.
• Collaborate with engineering teams to resolve complex problems.
• Prepare detailed reports on incidents and solutions.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in Engineering or Information Technology

Job description

A resource management company in Makati is seeking a Technical Support Specialist to provide on-site assistance to customers. The ideal candidate should have a bachelor's degree in Engineering or IT and 1-3 years of relevant technical support experience. Responsibilities include diagnosing technical issues, training customers, and preparing reports. Strong communication and problem-solving skills are essential. This full-time position offers government-mandated benefits.