Technical Support Engineer

Airspeed International Corp.; Parañaque; On-site; PHP 180,000 - 300,000; Full time

Job summary

Airspeed International Corp. is seeking a Technical Support Engineer to provide timely technical assistance, troubleshoot and resolve issues across hardware, software, and network systems.

You will help maintain stable IT operations and reliable user support to keep employees productive in line with IT standards. The role requires 1–2 years of IT support or helpdesk experience, strong Windows and Office 365 skills, and solid communication and problem-solving abilities.

Qualifications

• Bachelor’s degree or diploma with 1 year IT support experience.
• 1–2 years experience in IT technical support or helpdesk.
• Proficient in Windows, Office 365, printer & peripheral troubleshooting, and basic LAN/WAN support.
• Ability to work in a fast-paced support environment with ticketing systems and defined service levels.
• Strong problem-solving, customer service orientation, communication, and documentation skills.

Responsibilities

• Provide timely technical assistance, troubleshooting, and problem resolution for company hardware, software, and network systems.
• Ensure stable IT operations and reliable user support for employees.
• Adhere to IT standards to keep systems dependable and employees productive.

Skills

Customer service

Troubleshooting

Teamwork

Communication

Documentation

Education

Bachelor's degree in IT/CS/CE

Diploma or vocational cert + 1 year exp

Tools

Windows OS

macOS basic support

Microsoft Office 365

Printer & peripherals

LAN/WAN connectivity

Ticketing system

Job description

The Technical Support Engineer is responsible for providing timely technical assistance, troubleshooting, and problem resolution for company hardware, software, and network systems. The role ensures stable IT operations, reliable user support, and adherence to IT standards—keeping systems dependable and employees productive in support of organizational goals.

Qualifications :

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field; diploma or vocational certification is acceptable provided with at least 1 year of relevant IT technical support experience.

• With at least 1–2 years of experience in IT technical support or helpdesk roles handling end-user troubleshooting for hardware, software, and basic network issues.

• Proficient in Windows operating systems, basic macOS support, Microsoft Office 365, printer and peripheral troubleshooting, and basic LAN/WAN connectivity support.

• Able to work in a fast-paced support environment with ticketing systems, ensuring timely response, escalation, and resolution of IT incidents based on defined service levels.

• Strong problem-solving, customer service orientation, communication skills, and teamwork, with high attention to detail in documenting issues and following IT support procedures.