Entry-Level Tech Support Specialist — Onsite, HMO, Training

Metacom Careers; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Quezon City is hiring Technical Support Representatives at entry level. No call center experience required; paid training provided. Start your BPO career with an opportunity to troubleshoot basic tech issues and assist customers.

This onsite role offers a shifting schedule with up to ₱25,000 monthly, HMO from Day 1, and opportunities for growth into QA, training, or leadership.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Basic computer skills and familiarity with common technology.
• Good problem-solving skills and attention to detail.
• Willing to learn technical processes and troubleshooting procedures.
• Willing to work onsite in Quezon City on a shifting schedule.
• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets

Skills

Problem solving

Attention to detail

Willingness to learn

Basic computer skills

Education

College graduate

Job description

Metacom Careers in Quezon City is hiring Technical Support Representatives at entry level. No call center experience required; paid training provided. Start your BPO career with an opportunity to troubleshoot basic tech issues and assist customers.

This onsite role offers a shifting schedule with up to ₱25,000 monthly, HMO from Day 1, and opportunities for growth into QA, training, or leadership.