Technical Support Associate

Private Advertiser; Taguig; In loco; PHP 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

Private Advertiser in Taguig, Philippines, is seeking a capable IT support professional to join our onsite team. You will identify hardware and software solutions, troubleshoot issues, and assist customers through guided steps to resolve problems.

Fresh graduates are welcome to apply. This position requires willingness to work onsite at McKinley Hill, Taguig City, with opportunities to contribute to application rollouts and documentation support.

Competenze

• Bachelor's degree in Information Technology or related field.
• Willing to work onsite at McKinley Hill, Taguig City.
• Fresh graduates are welcome to apply.

Mansioni

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults and resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Conoscenze

Hardware & Software Solutions

Troubleshooting

Diagnostics & Repair

Install & Configure

Customer Communication

Customer Feedback

Guided Troubleshooting

Follow-up

Parts Replacement

Application Rollout Support

Documentation Support

Case Management

Tech Evaluation

Electrical Safety

Formazione

BS Information Technology or related course

Descrizione del lavoro

Qualifications:

• Must be a graduate of BS Information Technology or any related course.

• Must be willing to work onsite at McKinley Hill, Taguig City.

• Fresh graduates are welcome to apply.
  

Duties and Responsibilities:

• - Identifying hardware and software solutions.
• - Troubleshooting technical issues.
• - Diagnosing and repairing faults and resolving network issues.
• - Installing and configuring hardware and software.
• - Speaking to customers to quickly get to the root of their
• - Providing timely and accurate customer feedback.
• - Talking customers through a series of actions to resolve a problem.
• - Following up with clients to ensure the problem is resolved.
• - Replacing or repairing the necessary parts.
• - Supporting the roll-out of new applications.
• - Providing support in the form of procedural documentation.
• - Managing multiple cases at one time.
• - Testing and evaluating new technologies.
• - Conducting electrical safety checks on equipment.