TECHNICAL SUPPORT

Unison Computer Systems, Inc.; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

Unison Computer Systems, Inc. seeks a technical support professional to diagnose and troubleshoot hardware and software issues for company products. You will log service cases, generate IDs, and process spare parts requests, as well as perform on-site installations and repairs.

The role requires strong communication, reliability, and the ability to work independently, with field service and Paco, Manila assignments. Fresh graduates with relevant technical skills are encouraged to apply.

Qualifications

• At least 6 months of technical support, repair, or troubleshooting experience.
• Knowledgeable in basic hardware and software troubleshooting.
• Good communication and customer service skills.
• Responsible, dependable, and able to work independently.
• Willing to perform field service and on-site assignments.
• Willing to be assigned in Paco.

Responsibilities

• Perform initial diagnosis and troubleshooting of hardware and software issues.
• Log service cases into the system, generate case IDs, and process parts requests.
• Replace defective parts, complete repair activities, and close service cases per SOPs.
• Handle packing and shipment arrangements for inbound/outbound spare parts and RMAs.
• Provide on-site technical support including installation and troubleshooting of hardware/software.

Skills

Technical support experience

Repair troubleshooting

Customer service

Independent work

Field service readiness

Education

Technical diploma/certificate

Job description

JOB DESCRIPTION

Responsible for performing initial diagnosis and troubleshooting of hardware and software issues for products and brands supported by the company. Logs service cases into the system, generates case IDs, and processes parts requests as needed. Conducts replacement of defective parts, completes repair activities, and closes service cases in accordance with established Standard Operating Procedures (SOPs). Handles packing and shipment arrangements for inbound/outbound spare parts and Return Merchandise Authorization (RMA) transactions. Provides on-site technical support, including installation of hardware, software, and accessories, troubleshooting reported issues, and replacing faulty components to ensure timely resolution of customer concerns.

JOB QUALIFICATIONS

• - At least 6 months of technical support, repair, or troubleshooting experience.
• - Knowledgeable in basic hardware and software troubleshooting.
• - Good communication and customer service skills.
• - Responsible, dependable, and able to work independently.
• - Willing to perform field service and on-site assignments.
• - Willing to be assigned in Paco.
• - Fresh graduates with relevant technical skills are encouraged to apply.

AREA OF DEPLOYMENT : Paco, Manila