SERVICE ASSOCIATE

Unison Computer Systems, Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Unison Computer Systems, Inc. is seeking a detail-oriented professional to manage shipment arrangements for inbound and outbound spare parts. The role includes handling RMAs, receiving service claims at the counter, and performing initial product inspections.

You will log cases accurately, coordinate with various departments, and assist customers with service procedures and status updates, while maintaining strong data entry and organizational skills.

Qualifications

• College Graduate.
• At least 6 months of customer service, logistics, warehouse, or administrative experience is an advantage.
• Fresh graduates are welcome to apply.
• Good communication, customer service, and organizational skills.
• Detail-oriented with strong data entry and documentation skills.
• Ability to multitask, manage time effectively, and work independently.

Responsibilities

• Handle shipment arrangements for inbound and outbound spare parts.
• Process Return Merchandise Authorization (RMA) requests.
• Receive service claims from walk-in customers at the service counter.
• Perform initial product inspection and checklist verification.
• Log service cases accurately into the system and coordinate with relevant departments.
• Provide customer assistance regarding service procedures and status updates.

Skills

Communication

Customer service

Organizational skills

Education

College degree

Job description

Job Description

Responsible for handling shipment arrangements for inbound and outbound spare parts, processing Return Merchandise Authorization (RMA) requests, and receiving service claims from walk-in customers at the service counter. Performs initial product inspection and checklist verification, accurately logs service cases into the system, coordinates with relevant departments to ensure timely processing of claims and shipments, and provides customer assistance regarding service procedures and status updates.

Job Qualifications

• College Graduate.
• At least 6 months of customer service, logistics, warehouse, or administrative experience is an advantage.
• Fresh graduates are welcome to apply.
• Good communication, customer service, and organizational skills.
• Detail-oriented with strong data entry and documentation skills.
• Ability to multitask, manage time effectively, and work independently.

AREA OF DEPLOYMENT : Paco Manila, Cavite, Legaspi Albay, Santa Rosa City, Laguna