Technical Specialist

GAC International Philippines, Inc.; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

GAC International Philippines, Inc. is seeking a technical support specialist to assist dealers with complex vehicle issues, perform on-site inspections, and uphold safety and quality standards.

The role includes analyzing root causes, supporting warranty processes, managing technical documentation, and delivering dealer training while coordinating with HQ on quality trends and EV-related readiness. Regular dealer visits and data-driven insights will drive continuous improvement of service

Responsibilities

• Provide dealers with technical assistance to resolve complex vehicle issues.
• Analyze root causes of faults and propose repair solutions.
• Review warranty claims and assist in policy updates.
• Distribute and manage technical Bulletins and update diagnostic software.
• Deliver training to service staff and develop training materials.
• Conduct on-site dealer visits and ensure safety and standards compliance.
• Coordinate with HQ to report quality trends and escalate issues.
• Track data from diagnostics and telematics to support quality improvements.
• Support new energy vehicle technology implementation.

Job description

Job Description:

1. Technical Support: Provide dealers with technical assistance to resolve complex issues, major malfunctions, and irreparable vehicles. Utilize diagnostic tools to read data, analyze root causes of faults, propose repair solutions, and maintain the vehicle technical database (fault cases, repair procedures, TSB updates).

2. Quality Issue Analysis: Collect market-reported quality issues, conduct root cause analysis of parts and systems to determine whether problems stem from operational errors, environmental factors, or design flaws. Submit quality reports to headquarters.

3. Warranty and Claims Support: Review warranty claims submitted by dealers, guide dealers in proper warranty process execution, conduct on-site re-inspections for high-value claims, and assist headquarters in developing or updating warranty policies.

4. Technical Bulletin and Technical Information Management: Distribute, explain, and follow up on technical campaign or recall implementation; update diagnostic systems and software versions; manage technical documentation, standard labor hours, and operating procedures.

5. Training and Dealer Skill Enhancement: Provide technical training for service advisors and technicians; develop training materials (courses, case studies, videos); conduct quarterly dealer skill assessments (exams, practical evaluations); guide dealers in improving technical processes (diagnostic SOPs, repair SOPs).

6. On-site Support and Dealer Visits: Conducting regular dealer inspections to assess service quality and technical capabilities; providing on-site resolution for vehicles with major faults; verifying compliance of tools, equipment, workstation layouts, and safety protocols with standards; proposing improvement recommendations and tracking corrective actions.

7. Coordinate with headquarters technical departments to report market quality trends, **escalate complex issues, product defects, and software problems**. Assist headquarters with technical validation and three-electric system safety inspections (EV models). Support pre-launch PDI/technical readiness for new vehicle models.

8. Service support activities: Participate in customer service days, assist with technical complaint resolution, follow up on safety-critical or high-risk faults, investigate service quality performance, and propose technical improvement recommendations.

9. Conduct data analysis, including diagnostic data and telematics data (where applicable) to track high-frequency faults, associated parts, and repair durations, providing data-driven support for quality improvements.

10. New Energy Technology Support.