Technical Specialist

U-BIX Corporation; General Santos; On-site; PHP 223,000 - 446,000; Full time

Job summary

U-BIX Corporation is seeking a service/field engineer to ensure rapid response to service calls and timely resolution of technical issues within the designated area. You will monitor engineers' activities, advise on machine problems, and help optimize performance through data-driven steps.

The role requires an engineering degree and hands-on field servicing experience, with training responsibilities to enhance the team's technical skills.

Qualifications

• Engineering graduate in Electronics & Communications, Electrical, or Computer.
• Computer literacy with knowledge of networking.
• At least 2 years of field servicing experience and willing to work extended hours with minimal supervision.
• Professional Qualification from Konica Minolta Institute of Technology (KMIT) is preferred.

Responsibilities

• Respond to service calls within two hours in the designated area.
• Resolve technical problems within 24 hours in the area.
• Monitor calls attended by Service Engineers requiring technical assistance.
• Monitor non-operational machines and recommend actions to resolve delays.
• Assist Service Engineers in solving difficult and recurring machine problems.
• Review field machine performance and suggest improvements to maintain optimal condition.
• Compile data on common machine problems per model and monitor progress on modifications.
• Assist in reviewing spare parts usage to maintain correct stock levels.
• Conduct technical training on machines for Service Engineers to enhance skills.

Skills

Networking knowledge

Computer literacy

Education

Engineering degree ( Electronics & Communications / Electrical / Computer )

Professional Qualification – Konica Minolta Institute of Technology (KMIT)

Job description

Job Descripton:

• To ensure that all service calls within his area of responsibility are responded within two (2) hours.




• To ensure that Technical problems within his area are resolved within 24 hours.




• To monitor calls attended by Service Engineers in his area that needs his technical assistance.




• Monitor not-operational machines in his area, and recommend actions if it takes time to resolve the problem




• To assist Service Engineer in solving difficult and recurring machine problems.




• Review machine performance in field and recommend steps, modifications to improve or to maintain its good working condition.




• To compile data on common machine problems per model and monitor progress on modification and projects implemented in relation to this.




• Assist in the review and monitoring of spare parts usage to maintain correct stock level.




• To conduct technical training on machines for Service Engineers to enhance further their technical skills.

Qualifications:

• Graduate of Engineering courses major in Electronics and Communication / Electrical / or Computer.




• Computer literate and with good knowledge in networking.




• Two (2) years or more field servicing experience and can work on extended hours with minimum supervision.




• Passed the Professional Qualification of Konica Minolta Institute of Technology (KMIT)