After Sales Technical Support

ACS Premium Solutions Inc.; Leyte; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technical solutions provider in the Philippines is seeking a technician to install and maintain large-format printers. The role involves troubleshooting, preventive maintenance, and client education on machine operations. Candidates should have a degree in Electronics or Mechanical Engineering and experience in technical servicing. Independence and strong diagnostic skills are essential, along with a willingness to travel for client visits.

Qualifications

• Graduate of Electronics, Mechanical Engineering, or any related technical course.
• Experience in servicing large-format printers or industrial machines is preferred.
• Capable of resolving both hardware and software issues on-site under time pressure.

Responsibilities

• Visit clients to install, maintain, and repair large-format printers and related equipment.
• Diagnose machine problems and provide effective on-site solutions to reduce downtime.
• Conduct regular inspections and maintenance to prevent equipment issues and ensure performance reliability.
• Educate end users on proper operation, usage, and troubleshooting of machines during client visits.
• Complete service reports and communicate field findings to the technical support team for proper documentation and follow-up.

Skills

Strong diagnostic skills

Technical background

Independence and communication

Willingness to travel

Education

Bachelor's degree in Electronics, Mechanical Engineering, or related technical course

Job description

• On-site installation and servicing - Visit clients to install, maintain, and repair large-format printers and related equipment.
• Troubleshooting and issue resolution - Diagnose machine problems and provide effective on-site solutions to reduce downtime.
• Preventive maintenance - Conduct regular inspections and maintenance to prevent equipment issues and ensure performance reliability.
• Client Demo and assistance - Educate end users on proper operation, usage, and troubleshooting of machines during client visits.
• Technical reporting - Complete service reports and communicate field findings to the technical support team for proper documentation and follow-up.

Job Qualification

• Technical background - Graduate of Electronics, Mechanical Engineering, or any related technical course.
• Relevant field experience - Experience in servicing large-format printers or industrial machines is preferred.
• Strong diagnostic skills - Capable of resolving both hardware and software issues on-site under time pressure.
• Willingness to travel - Must be open to frequent field assignments and client visits across various locations.
• Independence and communication - Can work with minimal supervision while communicating effectively with clients and internal teams.