Field Technical Services Team Leader

Tangent Solutions, Inc.; Pasig; On-site; PHP 446,000 - 692,000; Full time

Job summary

Tangent Solutions, Inc. is seeking a Field Service Team Lead to guide and support a team of field technicians. You will schedule tasks, monitor performance, and address issues to ensure high-quality service and customer satisfaction.

You will conduct regular team meetings, provide technical guidance, and train new technicians while maintaining accurate records and reports. This role requires strong communication, problem solving, and the ability to work with clients and internal teams.

Qualifications

• Graduated from a 4-year degree program, preferably IT-related.
• At least 1 year of supervisory/leadership experience in a technical services role.
• Experience in delivering excellent customer service.
• Strong data insight and reporting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willing to work overtime, holidays, and weekends as required.

Responsibilities

• Lead a team of field technicians, providing direction, support and performance feedback.
• Schedule and assign tasks to team members for optimal coverage and productivity.
• Conduct regular team meetings to review performance and updates.
• Provide technical support and troubleshooting for complex issues.
• Ensure installations, repairs and maintenance meet high standards and client requirements.
• Serve as the primary customer contact for field service activities and issues.
• Maintain strong customer relationships and service quality.
• Train new technicians on procedures, technical skills, and safety.
• Pursue ongoing training to stay updated on technologies and best practices.
• Maintain records of field activities and time spent on tasks.
• Prepare regular reports on team performance and customer feedback.
• Coordinate with internal and external customers.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

Training & mentoring

Education

4-year degree (bachelor's)

Job description

Responsible for leading a team of field technicians, providing direction, support, and performance feedback.

Schedule and assign tasks to team members, ensuring optimal coverage and productivity.

Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.

Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.

Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.

Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.

Ensure that technicians deliver excellent customer service and maintain positive client relationships.

Train new technicians on company procedures, technical skills, and safety protocols.

Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.

Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.

Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.

Ensure proper coordination with internal and external Customers.

Must be a graduate of any 4-year course. Preferably courses related to IT.

With at least 1 year of experience in a team leader/supervisory role in a technical services role.

Has experience or a background in providing excellent customer service.

Results-Oriented with Data Insights

Strong problem-solving abilities and attention to detail.

Effective communication and interpersonal skills.

Ability to work independently and as a part of a team.

Amenable to working overtime, holidays, and weekends as required