Service Engineer

Star Seiki Philippines, Inc; Biñan; On-site; PHP 391,000 - 614,000; Full time

Job summary

Star Seiki Philippines, Inc is seeking a Service Engineer to install, inspect, test, maintain, and repair automatic unloader/machines at client sites across designated areas. You will perform preventive maintenance, calibration, provide product support, and coordinate with internal teams to ensure uptime and reliability; travel is required.

Graduate in engineering, 1–2 years field experience preferred, strong electronics knowledge and documentation, good communication.

Qualifications

• Graduate in engineering or related field.
• 1–2 years of field service, technical support or related work preferred.
• Fresh graduates with strong technical aptitude may be considered.
• Good knowledge of basic electronics, electrical systems, mechanical components, troubleshooting, and documentation.
• Analytical, detail-oriented, capable of diagnosing and resolving technical concerns.
• Good communication and interpersonal skills with customers and internal teams.
• Willing to travel, conduct field work, and be assigned to service activities within designated areas.
• Able to work independently, manage time efficiently, and respond to service requirements with urgency and professionalism.

Responsibilities

• Install, inspect, test, maintain, troubleshoot, and repair automatic unloader/machines at client sites.
• Perform preventive maintenance, calibration, equipment assessment, and technical servicing.
• Provide technical assistance, product support, and basic user guidance to customers.
• Troubleshoot support and coordinate service concerns.
• Prepare and submit complete service reports, documentation, and status updates after each service visit.
• Coordinate with internal teams, customers, suppliers, and principals regarding service schedules, parts requirements, and after-sales support.
• Ensure compliance with company policies, safety standards, service protocols, customer requirements, and applicable industry practices.
• Attend product trainings, technical certifications, accreditations, and other capability-building activities as required.

Skills

Field service

Electrical troubleshooting

Technical support

Customer service

Communication

Time management

Travel readiness

Education

Engineering degree

Job description

About the role

The Service Engineer shall be responsible for installing, inspecting, testing, maintaining, troubleshooting, and repairing automatic unloader/machines at client sites. The position shall also perform preventive maintenance, calibration, equipment assessment, and technical servicing to ensure proper machine performance and reliability.

Key responsibilities

• Install, inspect, test, maintain, troubleshoot, and repair automatic unloader/machines at client sites

• Perform preventive maintenance, calibration, equipment assessment, and technical servicing

• Provide technical assistance, product support, and basic user guidance to customers

• Troubleshoot support and coordinate service concerns

• Prepare and submit complete service reports, documentation, equipment status updates, and other required technical records after each service visit

• Coordinate with internal teams, customers, suppliers, and principals regarding service schedules, technical updates, parts requirements, and after-sales support

• Ensure compliance with company policies, safety standards, service protocols, customer requirements, and applicable industry practices

• Attend product trainings, technical certifications, accreditations, and other capability-building activities as required

About you

• Graduate of any Engineering courses, or any related field

• At least 1 to 2 years of experience in field service engineering, technical support, or related technical work is preferred

• Fresh graduates with strong technical aptitude and willingness to be trained may also be considered

• Good knowledge of basic electronics, electrical systems, mechanical components, equipment troubleshooting, and technical documentation

• Analytical, detail-oriented, and capable of diagnosing and resolving technical concerns

• Good communication and interpersonal skills, with the ability to deal professionally with customers and internal teams

• Willing to travel, conduct field work, and be assigned to service activities within designated areas

• Able to work independently, manage time efficiently, and respond to service requirements with urgency and professionalism