Technical Services Engineer

Sika AG; Davao City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Sika AG in the Philippines seeks a field-based sales professional to promote products, build strong customer relationships, and provide on-site technical support for distributors and end users. You will identify new opportunities, achieve targets, and leverage seminars and materials to maximize exposure.

The role emphasizes maintaining product knowledge, monitoring industry trends, and upholding Sika branding and account management practices.

Responsibilities

• Promote products, services and systems.
• Develop customer relationships and provide on-site and in-office service to ensure customer base is maintained.
• Provide technical information and on-site technical support for distributor and end users.
• Actively seek and develop new opportunities based on site conditions and customers’ challenges with prompt follow-up on potential opportunities.
• Meet specific targets on specific initiatives as agreed with management.
• Utilize available equipment, literature, and related sales aids in relation to seminars, oral & written presentations, meetings etc. to maximize business exposure.
• Uphold the values of the Sika brand and support brand awareness initiatives.
• Undertake day-to-day activities in a cost-effective manner.
• Resolve customer complaints to ensure relationships are maintained and risk/loss to the company is minimized.
• Maintain product knowledge and keep abreast of key developments – apply learnings to enhance account management strategies.
• Stay informed of latest industry development, potential markets, and new products.
• Keep abreast of competitor products and activities and any other construction related changes by reviewing comparative data reports and knowledge of industry changes.
• Maintains professional account and territory management practices: monthly reports, calibration schedules, customer details, project lists, and customer business plans for key accounts.

Job description

Specific Duties and Responsibilities:

1. Promote products, services and systems.
2. Develop customer relationships and service (on-site and in office) to ensure customer base is maintained.
3. Provide technical information and on-site technical support for distributor and end users.
4. Actively seek and develop new opportunities based on site conditions and customers’ challenges with prompt follow-up on potential opportunities.
5. Meet specific targets on specific initiatives as agreed with management.
6. Utilization of available equipment, literature, and related sales aids in relation to seminars, oral & written presentation, meetings etc. to maximize business exposure.
7. Uphold the values of the Sika brand and support brand awareness initiatives.
8. Undertake day-to-day activities in a cost-effective manner.
9. Resolve customer complaints to ensure relationships are maintained as appropriate and risk/loss to the company is minimized.
10. Maintain product knowledge and keep abreast of key developments – apply learning’s to enhance account management strategies.
11. Stay informed of latest industry development, potential markets, and new products.
12. Keep abreast of competitor products and activities and any other construction related changes by reviewing comparative data reports and knowledge of industry changes.
13. Ensures professional account and territory management practices are maintained.
    • a. Monthly reports
    • b. Calibration schedules
    • c. Customer details
    • d. Project lists
    • e. Customer Business Plans (for key accounts)