Technical Service & Project Supervisor

Private Advertiser; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser is seeking an experienced Project Engineer to oversee end-to-end project delivery, lead service and after-sales management, and optimize resource allocation in the Philippines. The role requires coordinating withSales, engineering teams, vendors, and clients to ensure timely, on-budget completion while maintaining quality and safety standards.

The ideal candidate will have a technical engineering background with 2–3 years in field engineering or system maintenance, and

Qualifications

• Bachelor’s degree in Engineering or a related technical field.
• 2–3 years of experience in field engineering, technical support, or system maintenance—preferably in audiovisual, display, or LED systems.
• Experience supervising technical teams or supervising external contractors is a major plus.

Responsibilities

• Oversee end-to-end project execution from planning to turnover, ensuring projects are completed on time, within budget, and to quality/technical standards.
• Lead preventive and corrective maintenance, repairs, and technical support while meeting SLAs and response targets.
• Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources for efficient operations and team utilization.
• Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to protect margins.
• Coordinate with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth execution and quality standards.
• Serve as escalation point for critical project and service concerns and maintain customer satisfaction.
• Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management and training.
• Ensure compliance with designs, specifications, safety regulations, policies, and contractual requirements.
• Identify and implement process improvements to increase efficiency and reliability.
• Monitor performance, timelines, SLAs, costs, risks, and provide reports/recommendations to management.
• Proactively identify risks and implement corrective actions to minimize delays and cost overruns.

Skills

Project management

Team leadership

Stakeholder coordination

Budget control

Risk management

Customer service

Education

Bachelor’s degree in Engineering

Job description

DUTIES & RESPONSIBILITIES:

• Project Delivery: Oversee end-to-end project execution, from planning and scheduling to installation, testing, commissioning, and turnover, ensuring projects are completed on time, within budget, and according to quality and technical standards.

• Service & After-Sales Management: Lead preventive and corrective maintenance, repairs, and technical support while ensuring service teams consistently meet agreed SLAs, response times, and resolution targets.

• Operations & Resource Management: Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources to ensure efficient project and service operations and optimal team utilization.

• Cost & Budget Control: Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to maintain cost efficiency and protect project margins.

• Stakeholder, Vendor & Contractor Coordination: Work closely with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution, resolve operational concerns, and maintain required service and quality standards.

• Customer & Escalation Management: Serve as the escalation point for critical project and service concerns, ensuring timely resolution of technical issues and maintaining strong customer satisfaction.

• Team Leadership & Development: Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management, training, knowledge sharing, and continuous feedback.

• Quality, Safety & Compliance: Ensure projects and service activities comply with approved designs, technical specifications, safety regulations, company policies, and contractual requirements.

• Process Improvement: Identify and implement improvements in project delivery, service workflows, reporting, resource utilization, and operational processes to increase efficiency and service reliability.

• Reporting & Performance Monitoring: Monitor project and service performance, timelines, SLAs, costs, risks, and key operational metrics, and provide regular reports and recommendations to management.

• Risk & Issue Management: Proactively identify project and operational risks and implement corrective and preventive actions to minimize delays, cost overruns, quality issues, and service disruptions.

EDUCATIONAL BACKGROUND & WORK EXPERIENCE:

• Education: Bachelor’s degree in Engineering or a related technical field.

• Experience: Minimum 2–3 years of experience in field engineering, technical support, or system maintenance—preferably in audiovisual, display, or LED systems.

• Operations Track Record: Background in after-sales operations, project execution, or client support is highly preferred.

• Supervisory Skills: Experience managing technical teams or supervising external contractors is a major plus.