Technical Service & Project Supervisor

United Neon Advertising, Inc.; Makati; On-site; PHP 450,000 - 650,000; Full time

Job summary

United Neon Advertising, Inc. is seeking a seasoned Project Engineer to oversee end-to-end field operations, from planning and scheduling to installation, testing, commissioning and turnover, ensuring projects finish on time, within budget, and to the highest quality and safety standards.

You will lead service and after-sales activities, coordinate with Sales, Solutions Engineering, vendors, and clients, and supervise project engineers and technicians to maintain strong performance, proactive

Qualifications

• Bachelor’s degree in Engineering or related technical field.
• 2–3 years of experience in field engineering, technical support, or system maintenance (audiovisual, display, or LED systems preferred).
• Experience in after-sales operations, project execution, or client support is highly preferred.
• Experience managing technical teams or supervising external contractors is a plus.

Responsibilities

• Oversee end-to-end project execution from planning and scheduling to installation, testing, commissioning and turnover.
• Lead preventive and corrective maintenance, repairs, and technical support while meeting SLAs and targets.
• Plan and allocate resources to ensure efficient project and service operations and optimal team utilization.
• Monitor costs and budgets to maintain cost efficiency and protect project margins.
• Coordinate with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution.
• Serve as escalation point for critical project and service concerns and maintain customer satisfaction.
• Supervise and develop Project Engineers and Technical Service Engineers through performance management and training.
• Ensure compliance with designs, technical specs, safety regulations, policies, and contractual requirements.
• Identify and implement improvements in project delivery, service workflows, reporting, and resource utilization.
• Monitor performance metrics and provide regular reports and recommendations to management.
• Proactively identify risks and implement corrective and preventive actions to minimize delays and disruptions.

Education

Bachelor’s degree in Engineering or related technical field

Job description

• Project Delivery: Oversee end-to-end project execution, from planning and scheduling to installation, testing, commissioning, and turnover, ensuring projects are completed on time, within budget, and according to quality and technical standards.
• Service & After-Sales Management: Lead preventive and corrective maintenance, repairs, and technical support while ensuring service teams consistently meet agreed SLAs, response times, and resolution targets.
• Operations & Resource Management: Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources to ensure efficient project and service operations and optimal team utilization.
• Cost & Budget Control: Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to maintain cost efficiency and protect project margins.
• Stakeholder, Vendor & Contractor Coordination: Work closely with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution, resolve operational concerns, and maintain required service and quality standards.
• Customer & Escalation Management: Serve as the escalation point for critical project and service concerns, ensuring timely resolution of technical issues and maintaining strong customer satisfaction.
• Team Leadership & Development: Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management, training, knowledge sharing, and continuous feedback.
• Quality, Safety & Compliance: Ensure projects and service activities comply with approved designs, technical specifications, safety regulations, company policies, and contractual requirements.
• Process Improvement: Identify and implement improvements in project delivery, service workflows, reporting, resource utilization, and operational processes to increase efficiency and service reliability.
• Reporting & Performance Monitoring: Monitor project and service performance, timelines, SLAs, costs, risks, and key operational metrics, and provide regular reports and recommendations to management.
• Risk & Issue Management: Proactively identify project and operational risks and implement corrective and preventive actions to minimize delays, cost overruns, quality issues, and service disruptions.

Duties & Responsibilities

• Project Delivery: Oversee end-to-end project execution, from planning and scheduling to installation, testing, commissioning, and turnover, ensuring projects are completed on time, within budget, and according to quality and technical standards.
• Service & After-Sales Management: Lead preventive and corrective maintenance, repairs, and technical support while ensuring service teams consistently meet agreed SLAs, response times, and resolution targets.
• Operations & Resource Management: Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources to ensure efficient project and service operations and optimal team utilization.
• Cost & Budget Control: Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to maintain cost efficiency and protect project margins.
• Stakeholder, Vendor & Contractor Coordination: Work closely with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution, resolve operational concerns, and maintain required service and quality standards.
• Customer & Escalation Management: Serve as the escalation point for critical project and service concerns, ensuring timely resolution of technical issues and maintaining strong customer satisfaction.
• Team Leadership & Development: Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management, training, knowledge sharing, and continuous feedback.
• Quality, Safety & Compliance: Ensure projects and service activities comply with approved designs, technical specifications, safety regulations, company policies, and contractual requirements.
• Process Improvement: Identify and implement improvements in project delivery, service workflows, reporting, resource utilization, and operational processes to increase efficiency and service reliability.
• Reporting & Performance Monitoring: Monitor project and service performance, timelines, SLAs, costs, risks, and key operational metrics, and provide regular reports and recommendations to management.
• Risk & Issue Management: Proactively identify project and operational risks and implement corrective and preventive actions to minimize delays, cost overruns, quality issues, and service disruptions.

Educational Background & Work Experience

• Education: Bachelor’s degree in Engineering or a related technical field.
• Experience: Minimum 2–3 years of experience in field engineering, technical support, or system maintenance—preferably in audiovisual, display, or LED systems.
• Operations Track Record: Background in after-sales operations, project execution, or client support is highly preferred.
• Supervisory Skills: Experience managing technical teams or supervising external contractors is a major plus.