Technical Product Manager (ServiceNow CSM) - Banking US Client

Quess Philippines Corp.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Quess Philippines Corp. is seeking a results-driven ServiceNow Technical Product Manager specializing in CSM/FSO/ITSM environments. You will own development work for case management, oversee Employee Center portal pages, and manage knowledge templates.

The role requires 5+ years of ServiceNow development experience, strong agile expertise, and relevant CSA and ServiceNow certifications. Familiarity with AI features and data models is a plus for this position.

Qualifications

• 5+ years as an application developer in ServiceNow CSM/FSO and/or ITSM environments.
• Experience with ServiceNow Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.
• Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, or similar).
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe).
• ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer (preferred).

Responsibilities

• Own development application for case management functionality.
• Manage Employee Center portal pages.
• Manage knowledge management templates.

Skills

ServiceNow

CSM/FSO/ITSM

Agile methodologies

CSA certification

ServiceNow certifications

AI capabilities (Now Assist, Virtual…

Education

CSA certification

Tools

ServiceNow platform

Job description

About the role

Results-driven ServiceNow Technical Product Manager specializing in Customer Service Management (CSM) / Financial Services Operations (FSO) / IT Service Management (ITSM) environments. This role owns development application for case management functionality, Employee Center portal pages and knowledge management templates.

Key responsibilities

• Own development application for case management functionality
• Manage Employee Center portal pages
• Manage knowledge management templates

About you

• 5+ years as an application developer in a ServiceNow CSM / FSO and/or ITSM environments
• Demonstrated application development experience with ServiceNow's Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management
• Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, or similar)
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them
• CSA certification
• ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer (preferred)
• Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents (preferred)
• Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange) (preferred)
• Experience migrating from legacy tools to ServiceNow case management (preferred)
• Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO (preferred)