ServiceNow Technical Product Manager – Case Mgmt & Employee Center

RCG Global Services

Philippines

On-site

PHP 1,000,000 - 2,000,000

Full time

14 days+

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Job summary

RCG Global Services is seeking a results-driven ServiceNow Technical Product Manager specializing in CSM/FSO/ITSM environments. You will own the development application for case management, manage the Employee Center portal pages, and oversee knowledge management templates to support operations.

The role requires 5+ years in ServiceNow environments, strong knowledge of the Employee Center Portal, and familiarity with data models and integration patterns.

Qualifications

5+ years as an application developer in ServiceNow CSM/FSO/ITSM environments.
Experience with Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.
Familiarity with ServiceNow FSO/ITSM apps (Loan Ops, Card Ops, Payment Ops, etc.).
Strong understanding of agile frameworks and when to apply them.
CSA certification and other ServiceNow certifications (preferred).
Experience with ServiceNow AI capabilities (preferred).
Familiarity with data models and integration patterns (preferred).

Responsibilities

Own development application for case management functionality.
Manage Employee Center portal pages.
Manage knowledge management templates.

Skills

ServiceNow development

Agile frameworks

CSM/ITSM domain knowledge

Employee Center Portal

Education

CSA certification

CIS-CSM / CIS-FSO / Certified Application Developer

CSPO/SAFe PO/PM

Tools

Now Assist

Virtual Agent

Scripted REST APIs

Integration Hub

ServiceNow Knowledge Management

Job description

The role requires 5+ years in ServiceNow environments, strong knowledge of the Employee Center Portal, and familiarity with data models and integration patterns.

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