ServiceNow Technical Product Manager - CSM

Hammerjack Pty Ltd; Metro Manila; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Job summary

Hammerjack Pty Ltd in Makati City is seeking a hybrid, night-shift ServiceNow Technical Product Manager focused on CSM/FSO/ITSM environments. You will own development for case management, Employee Center portals, and knowledge management templates.

Key requirements include 5+ years in ServiceNow development, expertise in Employee Center Portal, Case Management, and familiarity with FSO/ITSM apps, plus strong agile skills and CSA certification.

Qualifications

• 5+ years as an application developer in ServiceNow CSM/FSO/ITSM environments.
• Experience with Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.
• Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.
• CSA certification.

Responsibilities

• Own development application for case management functionality, Employee Center portal pages and knowledge management templates.
• Support and guide implementation in CSM/FSO/ITSM environments with cross-functional teams.

Skills

5+ years as ServiceNow developer (CSM/

Experience with Employee Center Portal

Knowledge of Case Management, Catalog,

Familiarity with FSO/ITSM apps

Strong agile knowledge (Scrum/Kanban/

Job description

Work Mode : Hybrid

Shift Schedule : Night Shift

Work Location : Makati City

Duties and Responsibilities

• Results-driven ServiceNow Technical Product Manager specializing in Customer Service Management (CSM) / Financial Services Operations (FSO) / IT Service Management (ITSM) environments.
• This role owns development application for case management functionality, Employee Center portal pages and knowledge management templates.

KEY SKILLS

Non-negotiable/Required

• 5+ years as an application developer in a ServiceNow CSM / FSO and/or ITSM environments.
• Demonstrated application development experience with ServiceNow's Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.
• Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).
• Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.
• CSA certification

Nice-to-have/Advantage

• ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer.
• Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents
• Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns ( ed REST APIs, Integration Hub, Service Exchange)
• Experience migrating from legacy tools to ServiceNow case management
• Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO.