Technical Product Consultant I - Client Success

ADP (PHILIPPINES), INC; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP Philippines, INC in Makati seeks a Technical Product Consultant I to address client admins' concerns about performance, compensation, succession and learning products. You will diagnose issues, leverage CRM systems, and coordinate with internal teams to ensure timely, quality outcomes.

The role emphasizes strong client relationships, data integrity, and a proactive approach to issue resolution and customer retention in a fast-paced, performance‑based environment.

Qualifications

• Bachelor's degree in HCM or equivalent education and experience.
• 3–4 years in a client service environment.
• Strong client relationship skills and ability to work in a performance-based environment.

Responsibilities

• Handle client admins/practitioners concerns to assist with performance, compensation, succession and learning products.
• Research and resolve client issues using CRM systems.
• Host pre, in and post cycle client meetings to drive on-time deliverables.
• Collaborate with internal delivery teams to ensure positive client experience.

Skills

CRM systems

Client relationship management

Analytical skills

Time management

Team collaboration

Education

Bachelor's degree in HCM related field or equivalent education and experience

Tools

CRM software

Job description

ADP Philippines, INC in Makati seeks a Technical Product Consultant I to address client admins' concerns about performance, compensation, succession and learning products. You will diagnose issues, leverage CRM systems, and coordinate with internal teams to ensure timely, quality outcomes.

The role emphasizes strong client relationships, data integrity, and a proactive approach to issue resolution and customer retention in a fast-paced, performance‑based environment.