Technical Product Consultant I

adpinternalcareers; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

NAS is seeking a Technical Product Consultant I to analyze client systems, requirements, and processes, delivering expert consultations and customized reporting to support complex implementations and successful outcomes for our clients.

You will perform configuration, integration, validation, and ongoing product support while maintaining strong client relationships and collaborating with cross‑functional teams in a fast-paced, performance-driven environment.

Qualifications

• 3–4 years of experience in a client service environment.
• Proven ability to manage multiple demands and stay focused.
• Strong teamwork abilities to accomplish tasks.
• Excellent client relationship skills and ethics.
• Proficiency in latest web technologies and various operating systems.

Responsibilities

• Analysis and consultation to determine client needs and solutions.
• Configuration and integration to support new and existing clients.
• Validation with project services to ensure system functionality.
• Proactive client service with high-touch relationships and SLA adherence.
• Project planning with Implementation to document issues and risks.
• Product support and troubleshooting across environments and OS.

Skills

Analytical thinking

Time management

Client relationship skills

Teamwork

Learning agility

Critical thinking

Web technologies

Operating systems

Job description

NAS Technical Product Consultant I is expected to perform the following Essential Duties & Responsibilities:

• Analysis & Consultation
  Analyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.
  Conducts project initiation activities/needs assessments.
  Develops design documents and customized reporting documents.
  Provides professional consulting services in the areas of product/service customizations, business processes, complex custom reports, and special projects as related to implementation efforts.
• Configuration & Integration
  Performs basic system configuration to support new and existing clients.
  Consults with clients on system and service configuration efforts, product adaptation, and best practice solutions.
• Validation
  Partners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions.
• Client Service
  Proactively owns and manages high-touch customer relationships.
  Acts as a single point-of-contact for customer issues.
  Accountable for all technical/product issues and technical relationship.
  Seen as credible partner to the client in regard to technical issues.
  Ensures execution of all customer service level agreements (SLAs) for technical products.
  Considers the client perspective in order to provide efficient and effective solutions.
  Ability to use a variety of communication channels.
• Project Planning
  Partners with Implementation and Project Services to ensure issues and risks are documented and works with team members to resolve.
• Product Support
  Performs troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary.
  Applies understanding of fundamental industry terminology, process flow, and structure to problem solving and communications.

3 4 years of experience working in a client service environment

Proven ability to maintain focus and work effectively with multiple demands

Ability to work as part of a team to accomplish tasks

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient in the latest web technologies and working knowledge of various operating systems

Excellent analytical and time management skills

Strong client/admin service orientation