Technical Product Consultant I

apply; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

NAS is seeking a NAS Technical Product Consultant I to analyze client systems, conduct needs assessments, and develop design and reporting documents. The role covers configuration, validation, and proactive client service, acting as the main technical liaison during implementations and complex projects.

The candidate will support multiple environments, engage with clients to ensure SLAs are met, and collaborate with project teams for successful deployments.

Qualifications

• 3-4 years of experience in a client service environment.
• Proven ability to maintain focus and work effectively with multiple demands.
• Ability to work as part of a team to accomplish tasks.
• Strong client relationship skills.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level.
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations.
• Proficient in the latest web technologies and working knowledge of various operating systems.
• Excellent analytical and time management skills.
• Strong client/admin service orientation.

Responsibilities

• Analysis & Consultation: Analyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.
• Configuration & Integration: Performs basic system configuration to support new and existing clients and consults with clients on configuration efforts.
• Validation: Partners with Project Services to leverage validation tools to ensure the system will perform its functions.
• Client Service: Manages high-touch customer relationships and acts as single point-of-contact for issues and SLAs.
• Project Planning: Works with Implementation and Project Services to document issues and risks and help resolve them.
• Product Support: Troubleshoots across environments and OSes and guides users on actions, escalating when needed.

Skills

Client relationship skills

Communication

Team collaboration

Analytical thinking

Time management

Learning agility

Problem solving

Web technologies knowledge

Operating systems knowledge

Ethical/structured work environment

Job description

NAS Technical Product Consultant I is expected to perform the following Essential Duties & Responsibilities:

• Analysis & Consultation
  Analyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.
  Conducts project initiation activities/needs assessments.
  Develops design documents and customized reporting documents.
  Provides professional consulting services in the areas of product/service customizations, business processes, complex custom reports, and special projects as related to implementation efforts.
• Configuration & Integration
  Performs basic system configuration to support new and existing clients.
  Consults with clients on system and service configuration efforts, product adaptation, and best practice solutions.
• Validation
  Partners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions.
• Client Service
  Proactively owns and manages high-touch customer relationships.
  Acts as a single point-of-contact for customer issues.
  Accountable for all technical/product issues and technical relationship.
  Seen as credible partner to the client in regard to technical issues.
  Ensures execution of all customer service level agreements (SLAs) for technical products.
  Considers the client perspective in order to provide efficient and effective solutions.
  Ability to use a variety of communication channels.
• Project Planning
  Partners with Implementation and Project Services to ensure issues and risks are documented and works with team members to resolve.
• Product Support
  Performs troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary.
  Applies understanding of fundamental industry terminology, process flow, and structure to problem solving and communications.

3 4 years of experience working in a client service environment

Proven ability to maintain focus and work effectively with multiple demands

Ability to work as part of a team to accomplish tasks

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, and elevate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient in the latest web technologies and working knowledge of various operating systems

Excellent analytical and time management skills

Strong client/admin service orientation