Technical Product Consultant I: Client Success & Support

ADP (PHILIPPINES), INC; Makati; On-site; PHP 600,000 - 850,000; Full time

Job summary

ADP Philippines is seeking a NAS Technical Product Consultant I to support client admins and practitioners in managing performance, compensation, succession and learning products. You will research and resolve issues using CRM systems and engage with clients to ensure satisfaction and retention.

The role involves diagnosing data and system problems, collaborating with internal teams, and maintaining client partnerships throughout project cycles, with emphasis on timely deliverables and adherence

Qualifications

• Bachelor's degree in HCM-related field or equivalent education and experience.
• 3–4 years of experience working in a client service environment.
• Proven ability to maintain focus and work with multiple demands.
• Proficient in CRM and project management concepts.

Responsibilities

• Handle client admins/practitioners concerns to help manage performance, compensation, succession and learning products.
• Diagnose and resolve issues related to data, code, performance, or third-party systems.
• Engage with clients to ensure satisfaction, issue resolution, and retention.

Education

Bachelor's degree in HCM-related field

Client service

CRM systems

Analytical thinking

Time management

Tools

CRM systems

Project management

Web technologies

Operating systems

Job description

ADP Philippines is seeking a NAS Technical Product Consultant I to support client admins and practitioners in managing performance, compensation, succession and learning products. You will research and resolve issues using CRM systems and engage with clients to ensure satisfaction and retention.

The role involves diagnosing data and system problems, collaborating with internal teams, and maintaining client partnerships throughout project cycles, with emphasis on timely deliverables and adherence