NAS Talent TMS Technical Product Consultant I

adpinternalcareers; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

ADP is seeking a NAS Technical Product Consultant I to assist client admins and practitioners in managing performance, compensation, succession and learning products. You will engage client leaders to plan, test and deploy configured product versions.

In Client Services, you will help ensure client satisfaction and retention by proactively addressing inquiries and driving effective solutions. Strong CRM and teamwork are essential in this role.

Qualifications

• Bachelor’s degree or equivalent education and experience in a related field.

Responsibilities

• Research and resolve client issues using CRM systems.
• Diagnose and resolve issues related to data, code errors, performance, environment, or third-party systems.
• Proactively engage with client to ensure satisfaction, issue resolution and retention.
• Handle inbound client queue to resolve issues promptly.
• Identify potential issues in design.
• Lead pre, in, and post-cycle client meetings to drive on-time delivery.
• Maintain client partnership history in CRM.
• Manage lab hardware/software; load client data for testing.
• Submit incident/enhancement requests to Development for prioritization.
• Participate in projects to evaluate applications and provide best-practice recommendations.
• Collaborate with Implementation, technical services, project services, product and development teams.

Skills

CRM systems

Client relationship skills

Analytical skills

Time management

Project Management

Learning agility

Critical thinking

Web technologies

Operating systems knowledge

Education

Bachelor's degree in HCM related field

Tools

CRM systems

Job description

The NAS Technical Product Consultant I is responsible for handling all client admins/practitioners concerns to help them in managing their employees performance, compensation, succession and learning products offered by ADP, in order for them to feel well equipped, engaged, and rewarded as part of an organization.

In Client Services, Technical Product Consultants play an integral role in the success of our integrated products and client retention. On a day to day basis, analysts proactively engage client leaders to plan, test and deploy configured versions of our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-, Driven, and Social Responsibility.

• Research and resolve client issues using CRM systems.
• Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems.
• Proactively engage with client to ensure satisfaction, issue resolution and retention.
• Occupy inbound client queue to assist in resolving client issues in a timely manner.
• Proactively identify potential issues in design.
• Host pre, in and post cycle client meetings to drive an on time deliverable to client focused projects.
• Maintain client partnership history in CRM.
• Maintain lab hardware and software; load client databases and data for testing purposes.
• Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.
• Participate in project work to evaluate application, enhance best practices and provide industry best practice/consultative recommendations for proactive services.
• Collaborate with internal delivery teams (to include Implementation, technical services, project services, product and development)

PREFFERED QUALIFICATIONS

• Bachelors degree in HCM related field or equivalent education and experience
• 3 4 years of experience working in a client service environment
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethi cal standards
• Must be able to recognize basic procedural issues as they arise, and escape to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical and time management skills
• Strong client/admin service orientation
• Experience or Training in Project Management