Technical Product Consultant I

ADP; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

ADP is seeking a NAS Technical Product Consultant I to analyze client systems, requirements, and operations, and to configure and integrate solutions. The role emphasizes proactive client service, issue resolution, and collaboration with project services for validation and planning.

The position requires strong analytical and client relationship skills, with the ability to communicate across teams and ensure SLAs are met across technical products.

Qualifications

• 3–4 years of experience in a client service environment.
• Strong client relationship skills and ability to work under performance-based structures.
• Able to learn quickly, think critically, and elevate issues appropriately.

Responsibilities

• Analyzes client systems and requirements to determine solutions.
• Performs basic configuration to support clients and advise on best practices.
• Partners to validate system performance and ensure intended functions.
• Owns high-touch client relationships and manages SLAs for technical products.
• Supports project planning and cross-team collaboration for issue resolution.
• Provides product support and troubleshooting across environments and OS.

Skills

Analytical thinking

Time management

Client relationship skills

Communication skills

Tools

Web technologies

Operating systems

Job description

Job Description:

NAS Technical Product Consultant I is expected to perform the following Essential Duties & Responsibilities:

• Analysis & ConsultationAnalyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions.Conducts project initiation activities/needs assessments.Develops design documents and customized reporting documents.Provides professional consulting services in the areas of product/service customizations, business processes, complex custom reports, and special projects as related to implementation efforts.
• Configuration & IntegrationPerforms basic system configuration to support new and existing clients.Consults with clients on system and service configuration efforts, product adaptation, and best practice solutions.
• ValidationPartners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions.
• Client ServiceProactively owns and manages high-touch customer relationships.Acts as a single point-of-contact for customer issues.Accountable for all technical/product issues and technical relationship.Seen as credible partner to the client in regard to technical issues.Ensures execution of all customer service level agreements (SLAs) for technical products.Considers the client perspective in order to provide efficient and effective solutions.Ability to use a variety of communication channels.
• Project PlanningPartners with Implementation and Project Services to ensure issues and risks are documented and works with team members to resolve.
• Product SupportPerforms troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary.Applies understanding of fundamental industry terminology, process flow, and structure to problem solving and communications.

Qualifications

3 4 years of experience working in a client service environmentProven ability to maintain focus and work effectively with multiple demandsAbility to work as part of a team to accomplish tasksStrong client relationship skillsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust be able to recognize basic procedural issues as they arise, and elevate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsExcellent analytical and time management skillsStrong client/admin service orientation

Requirements: