Technical Manager

Eagle Group; Metro Manila; On-site; PHP 350,000 - 480,000; Full time

Job summary

Eagle Group is seeking a technical management professional to monitor and schedule Proof of Concept and Implementation activities for clients in the region. The role involves coordinating the weekly onsite technical engineers, updating documentation, and providing 3rd level support for pre- and after-sales cases.

Qualifications include a Bachelor's degree in IT/CS/Engineering and 1–3 years in a technical management role. The position prefers on-site work with some remote flexibility.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 1–3 years of experience in a technical management role.
• Strong mentoring abilities and product management knowledge.
• Office environment with potential for remote flexibility.

Responsibilities

• Monitor and schedule Proof of Concept and Implementation for clients.
• Manage weekly onsite technical engineers' schedule.
• Review and update technical documents as needed.
• Security of health checks and follow-ups on inquiries and cases.
• Provide 3rd level support for Pre- and After-Sales cases.
• Ensure quality through regular product evaluations.
• Willing to work on-site.

Skills

Mentoring abilities

Technical management

Product management knowledge

Education

Bachelor's degree in IT/CS/Engineering

Job description

Job Description

Government Mandated Benefits

• Directly reports to Operations Manager
• Responsible for monitoring and scheduling of Proof of Concept and Implementation to clients of iSolutions International, Inc. Manila, Cebu and Davao for all products.
• Responsible for the weekly schedule of the onsite technical engineers.
• Responsible for reviewing and updating technical documents, if needed
• Responsible for close monitoring of technical inquiries, support cases and health check
• Responsible to enhance Technical knowledge and skills of Engineers
• Serves as 3rd level support for both cases of Pre-Sales Cases and After-Sales Cases
• Close monitoring of inquiries & outstanding cases
• Monitoring and scheduling of Quarterly Health Check
• Monitoring the daily schedule of technical engineers
• Responsible and ensures the quality of Products conducting regular Product Evaluation
• Willing to work on-site
• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Experience Level: 1-3 years of experience in a technical management role.
• Skills and Competencies: Strong mentoring abilities, technical management expertise, and product management knowledge.
• Working Conditions: Office environment with potential for remote flexibility.
• Qualities and Traits: Proactive, strong communicator, adaptable, and detail-oriented.

Mentoring Technical Management Product Management