Technical Manager

Eagle Express Lines, Inc. Ph; Parañaque; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

iSolutions International, Inc. is seeking a Technical Manager to oversee the monitoring, scheduling, and execution of Proof of Concept and Implementation projects for clients in Manila, Cebu and Davao.

The role requires coordinating onsite engineers and ensuring timely delivery. The candidate should have a Bachelor's degree in IT/CS/Engineering and 1-3 years in a technical management role, with strong mentoring, communication, and product management knowledge.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 1-3 years of experience in a technical management role.
• Strong mentoring abilities and leadership skills.

Responsibilities

• Monitor and schedule Proof of Concept and Implementation for clients.
• Directly report to Operations Manager and coordinate with onsite engineers.
• Review and update technical documents as needed.
• Monitor technical inquiries, support cases, and health checks.
• Enhance technical knowledge and skills of engineers.
• Provide 3rd level support for Pre- and After-Sales cases.
• Oversee daily and quarterly health checks and product evaluations.

Skills

Technical management

Product management

Mentoring

Scheduling

Education

Bachelor's degree in IT/CS/Engineering

Job description

TECHNICAL MANAGER - ISOLUTIONS INTERNATIONAL, INC.

• Directly reports to Operations Manager
• Responsible for monitoring and scheduling of Proof of Concept and Implementation to clients of iSolutions International, Inc. Manila, Cebu and Davao for all products.
• Responsible for the weekly schedule of the onsite technical engineers.
• Responsible for reviewing and updating technical documents, if needed
• Responsible for close monitoring of technical inquiries, support cases and health check
• Responsible to enhance Technical knowledge and skills of Engineers
• Serves as 3rd level support for both cases of Pre-Sales Cases and After-Sales Cases
• Close monitoring of inquiries & outstanding cases
• Monitoring and scheduling of Quarterly Health Check
• Monitoring the daily schedule of technical engineers
• Responsible and ensures the quality of Products conducting regular Product Evaluation
• Willing to work on-site
• Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Experience Level: 1-3 years of experience in a technical management role.
• Skills and Competencies: Strong mentoring abilities, technical management expertise, and product management knowledge.
• Working Conditions: Office environment with potential for remote flexibility.
• Qualities and Traits: Proactive, strong communicator, adaptable, and detail-oriented.