Technical Services Manager

TRT Global Solutions; Mabalacat; On-site; PHP 1,116,000 - 3,348,000; Full time

Job summary

TRT Global Solutions in the Philippines (Clark Freeport Zone, Pampanga) seeks a Technical Services Manager to lead a global team delivering client infrastructure services, including hardware and software maintenance, project delivery, and service management.

The role requires 15+ years IT experience, 5+ years in 24/7 operations, and deep knowledge of SAN, Cisco networking, high availability, and ITIL practices. You will advise executives and ensure the TRT Support Model runs across all clients.

Qualifications

• 15+ years total experience, including 5+ years in a 24/7 environment.
• Experience leading overall infrastructure for a complex organization and network.
• Working knowledge of SAN and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies.
• Exposure to ITIL concepts and adoption.

Responsibilities

• Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners.
• Ensure delivery of 24/7 service operations and KPI compliance.
• Manage escalations and give timely resolutions to the customers
• Experience with regulatory compliance issues, as well best practices in application and network

Skills

Team leadership

Infrastructure management

Problem solving

Regulatory compliance

ITIL familiarity

Tools

SAN

Cisco networking

HA/DR architecture

Job description

Position: Technical Services Manager

The Technical Services Manager is responsible of managing the team who will deliver the service to the client, which include hardware and software maintenance, manage services, as well as different projects to support client’s infrastructure.. This position will lead the Technical Services team in TRT with overall responsibility for technology infrastructure planning and deployment of technology for various projects for the customers. The Technical Services Manager role is to advice the executive team on the best practice on how to deliver TRT services and to ensure the TRT Support Model work across all the clients globally and across all technologies within budgetary framework and agreed SLAs.

Key Deliverables:

• Developing and training the technical team members to ensure the ability to deliver the service on the infrastructure of the clients.
• Identify the resource required to maintain the level of service required.
• Raise to the Technical Service Director the threat the Technical team is facing and propose solution to it.
• Hands‑on technical depth enables direct oversight, problem‑solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Leadership for delivery of 24/7 service operations and KPI compliance.

Professional Capabilities:

• 15+ years’ total experience, including 5+ years in a 24/7 environment
• Experience of leading overall infrastructure for a complex organization and network
• Working knowledge of Storage Area Network (SAN) and related technologies, Cisco‑based network communications technology, High availability and disaster recovery architecture, communication and related technologies
• Exposure to ITIL concepts and adoption.

ey Accountabilities:

• Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners.
• Ensure delivery of 24/7 service operations and KPI compliance.
• Manage escalations and give timely resolutions to the customers
• Experience with regulatory compliance issues, as well best practices in application and network

Job Type: Full-time

Pay: Php100,000.00 - Php300,000.00 per month

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Required)