Technical I, IT Operations (TCF)

CNX; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix in Quezon City invites a Technical I, IT Operations to join our Information Technology and Global Security team. The role focuses on hardware/software support, incident handling, and device maintenance across sites, with emphasis on reliable service to staff and clients.

You will work with cross‑functional teams to install, upgrade, and document IT assets while ensuring security and compliance. Ideal candidates hold a Bachelor's degree and at least 1 year of relevant experience,

Qualifications

• Bachelor’s degree in related field with 1 year of relevant experience.
• Effective written and verbal communication; able to multi-task and meet timelines.
• Attention to detail and thorough documentation.
• Proficient in Microsoft Office and experience with Active Directory.

Responsibilities

• Coordinate with cross-functional teams and engineering groups.
• Provide basic hardware and software support for IT assets.
• Upgrade and maintain hardware and software on office devices.
• Handle incident tickets and ensure timely resolution.
• Prepare reports on hardware/software inventory by site.
• Perform site maintenance and safety checks on equipment.
• Ensure antivirus definitions and patches are updated.
• Perform onsite server backups.
• Provide on-call technical support as needed.
• Attend regular 1:1 meetings with manager and team.

Skills

Communication skills

Multitasking

Detail oriented

MS Office

Active Directory

Education

Bachelor’s degree in related field

Job description

Job Title

Technical I, IT Operations (TCF)

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Description

Essential Function/Core Responsibilities

Technical Representative

• Coordinate with smart hands with different portfolio and engineering workgroup.
• Provide basic telephony support in performing installation and troubleshooting on telephone sets and voice mailbox.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering.
• Performs backup for the onsite servers.
• Provide on-call technical support as required.
• Spend between 60-70% of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble ticket as required.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Candidate Profile

• Bachelor’s degree in related fields from a four-year college or university with 1 year of relevant experience.
• Effective communication skills, both written and oral. Ability to multi-task and meet timeline on deliverables
• Detail oriented
• Proficient in Microsoft office and must have experience with Active Directory.

Location

PHL Quezon City - Eton

Language Requirements

Time Type

Full time