Technical Development Engineer

Schneider Electric; Cavite City; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Remote work flexibility

Supportive team culture

Job summary

Schneider Electric in Cavite City is seeking a Training Development professional to create and deliver training programs for Technical Support Engineers. You will develop materials, maintain lab environments, and ensure safety standards while fostering a growth-oriented team culture.

This role emphasizes continuous learning and provides opportunities to work on innovative solutions that enhance customer satisfaction. Excellent communication skills and the ability to work collaboratively are essential.

Qualifications

• Bachelor’s degree from an accredited college or university.
• At least 3 years in Learning and Development or Training experience.
• Strong passion for training and developing others.

Responsibilities

• Provide training to newly hired Technical Support Engineers.
• Develop training materials and documentation.
• Maintain work environment and laboratory equipment.
• Ensure lab safety and conduct inspections.

Skills

Learning and Development

Project Management Knowledge

Mentoring

Interpersonal Skills

Microsoft Office 365

Education

Bachelor’s degree in Engineering or IT

Job description

Duties and Responsibilities

• Technical Skills Development
  • New Hire Basic process and product training and coaching: Provide basic process and product training to newly hired Technical Support Engineers and Agents. Mentor and train newly hired technical support staff.
  • Learning materials development: Create and improve training materials, exams and related learning tools, enhancing learning experience and technical competencies.
  • Capability building: Develop and maintain Technical Competency and Skills Matrix to collaborate with teams and build employee capabilities.
  • Documentation: Record training sessions in the learning management system and provide training reports.
  • Basic cross‑skilling and up‑skilling training: Provide cross‑skilling and up‑skilling for Schneider Electric employees as part of their development and business continuity.
• Advanced Technical Support Consultation
  • Propose Technical Articles, FAQs, and Video FAQs from handled cases.
  • Propose and configure all functions according to customer application.
  • Be available for inbound and outbound customer interaction via all agreed channels as part of the All Hands On Deck process.
  • Work closely with all teams in the technical support scope through the case life cycle until resolved, communicate effectively, collect necessary information, and Escalate on time.
• Laboratory Management
  • Maintain work environment, laboratory equipment, and tools to simulate, replicate, and understand reported customer escalations.
  • Perform tests to reproduce customer behavior on demo cases using available products.
  • Ensure lab safety via inspections, audits, and heat‑risk assessments, document findings, correct issues, and elevate hazards.
• Operational Support
  • Communicate and share knowledge with Primary and Advanced Support.
  • Collect information for escalation to Technical Experts.
  • Understand source of problem and evaluate impact and mitigation actions.
  • Understand and explain type test certificates and special quality tests.
  • Maintain right expert knowledge across specializations:
  • Secure Power
  • Power Systems
  • Industry and Automation
  • Home and Distribution
  • Digital Energy
  • Solar Legacy
  • Access to Energy
  • Prosumer
  • Occasionally provide technical training to end‑users.
  • Create and maintain SOPs, technical documentation, and process maps.
• Related Duties As Assigned
  • The job description documents general nature and level of work but is not a comprehensive list of activities.
  • Job incumbents may be asked to perform other duties as required.

Qualifications

• Bachelor’s degree from an accredited college or university, major course work in Engineering, Information Technology or related field (required and preferred).
• At least 3 years in Learning and Development or Training and at least basic knowledge of Project Management.
• Strong relationship management experience, prior experience working collaboratively in a cross‑functional team.
• Strong passion for training, mentoring and developing others.
• Highly motivated, pragmatic mindset, strong aptitude for continuous learning and problem solving.
• Take ownership and accountability, drive strategy and execution through data‑driven decision making and ask critical questions.
• Strong analytical capabilities, translate complex information into clear structures and actionable insights.
• Delivery focused and collaborative, proven ability to bring diverse stakeholders together to achieve shared objectives.
• Easy to work with, strong organizational awareness, operate effectively in a customer‑centric, international environment.
• Excellent interpersonal and communication skills across contexts and cultures.
• Skilled at articulating complex topics and solutions, open to feedback and ideas.
• Proficient in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook).

Benefits

• Work on innovative digital solutions that directly impact customer operations and satisfaction.
• Access to advanced IoT platforms and analytics tools.
• Supportive team culture encouraging growth, learning, and technical excellence.
• Remote work flexibility.

Equal Opportunity Employer Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Ethics and Compliance

At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity.