Inside Sales Engineer

Schneider Electric; Philippines; On-site; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Global family leave

Comprehensive medical coverage

Employee Stock Ownership

Flexible work arrangement

Job summary

Schneider Electric is seeking an Inside Sales Engineer to handle customer orders and provide timely support through phone and email. The role involves managing order entries, ensuring accuracy, and coordinating with various teams to meet customer needs.

Candidates must have a Bachelor’s degree in Engineering and at least 1 year of work experience in a customer service environment. Schneider Electric offers comprehensive medical coverage, global family leave, and a flexible work arrangement,

Qualifications

• Minimum of 1 year work experience in a customer service environment.
• Order Entry and quotation exposure.
• Knowledgeable in reading one line diagrams and specs.

Responsibilities

• Track and work with customer orders within the system.
• Provide customer support via phone and email.
• Ensure orders are entered accurately and timely.

Skills

Order Management

Customer Service

Data Entry

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Engineering

Tools

Business System Software

Job description

Great People make Schneider Electric a great company.

The Role: Inside Sales Engineer

• Track and work with Customer Orders within Business System and react as necessary
• Responsible for Order management, Order Entry and Expedites
• Provides customer inbound, outbound phone support and marketing initiatives through phone and email
• Follows team’s defined process and procedures and company policies
• Ensures that required information is logged into central information system pertaining to customer information and request
• Provides accurate solution/assistance to customers on a timely manner
• Ensures completeness of required parameters for order entry.
• Reply to customers asking for their order status and expedite
• Regularly updates self on product and process developments
• Escalate out of his boundary issues to team lead
• Provide and generate individual and team reports
• Reports to manager of the things possible areas for improvement
• Ensures that orders are entered accurately
• Clarify or verify order details to customers or field sales engineers
• Follows the order entry process set
• Anticipates and foresees order entry requirements of customers based on purchase order details
• Adheres to Service Level Agreement set by the department, if not exceeds
• Accurately create or generate the needed quotation
• Provide accurate pricing details
• Provide accurate catalog number and accessory details
• Provide necessary notes for exemptions or conditions
• Read and understand specification documents or one line drawings provided by the customer
• Provide complete submittal proposal to customer
• Ensures that correct drawings will be provided to the customer
• Coordinate closely with Field Sales Engineers regarding order or job updates
• Monitor orders entered in the system
• Coordinate with the planner to make sure the order is scheduled based on the requested ship date
• Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
• Submits reports like quote logs, expedite report.
• Other duties and responsibilities that may be assigned from time to time

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree in Engineering preferably ECE, EE, ME or related
• Order Entry & quotation exposure
• BPO work experience
• Customer Service, Order Management
• Specific Knowledge/Ability:
• Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
• Knowledgeable in one line diagram & specs reading
• Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.
• Close attention to detail, follow-up, extreme sense of urgency and perseverance.
• Knowledge of computer systems and experience in data entry
• Excellent written and oral communication capabilities using US English
• Has great knowledge of the Order Management and Expedites System

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement

…and more!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.