Technical Support Engineer

Schneider Electric; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Schneider Electric is seeking an Electrical Engineer to provide technical support across pre- and post-sales activities in a hybrid setup in the Philippines. You will evaluate products, generate BOMs, and assist in pricing reviews with Inside Project Managers and the Sales team.

The role requires familiarity with NEC/IEEE/ANSI standards, strong communication, and collaboration skills, plus willingness to work US business hours. You will support customers in North America and globally as needed.

Qualifications

• Requires electrical engineering knowledge and application experience.
• Strong communication and collaboration with cross-functional teams.
• Ability to interpret electrical diagrams and data sheets.

Responsibilities

• Provide general technical support regarding products, prices, discounts, and application information during pre- and post-sales processes.
• Evaluate products and create bill of materials based on job requirements; review quotations with project managers and sales.
• Respond to technical emails/chats using manuals, bulletins, drawings, and internal tools.

Skills

Electrical engineering

Cross-functional collaboration

Time management

Hybrid work

Technical communication

Education

Electrical engineering degree

Job description

What will you do?

• Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process
• Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Inside Project Managers & Sales team
• Answers technical emails or chat inquiries from customers. Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, & other internal tools, etc.
• Provides support to Inside Project Managers on warranty request & service visits
• Set Order Review Meetings (ORM) with FSE & Engineering (VATS) & Lead BOM Review Meeting, Kick Off Meeting
• Communicate with Sales after Engineering releases outline & coordinate approved submittal with ISS
• Release orders from Engineering to Manufacturing
• Creation of Submittal
• Responsible for Order management, Order Entry and Expedites
• Provides support to Canada and US customers
• Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries.

Who would be successful?

• Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications
• Has experience in electrical engineering or related fields. Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications
• Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)
• Proficient communication and collaboration skills to work with cross functional teams
• Strong time and management skills
• Electrical Technical Orientation, Team player and has Positive attitude, intellectually curious with a passion to learn
• Must be willing to work on a hybrid setup in BGC, Taguig
• Must be willing to work during US business hours.

What's in it for me?

• Make a tangible impact by solving real technical challenges for customers every day
• Grow your technical skills with mentorship, training, and exposure to diverse product applications
• Join a collaborative team that values innovation, quality, and continuous improvement
• Build a rewarding career with clear development pathways in technical and customer care roles

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.