Technical Deployment Engineer

Cloudstaff Philippines Inc.; Cebu City; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible leave

Perks boxes

Résumé du poste

Cloudstaff Philippines Inc. is seeking a Network Support Specialist to ensure the delivery of services to newly onboarded customers, focusing on network installation.

You will collaborate with Installers and Project Managers to deploy networks and address issues during installation, while monitoring PICs and ensuring tools and access for property staff are available. The role requires hands-on networking experience, VLANs/WLAN configuration, and Layer 2 troubleshooting.

Qualifications

• 2 years of hands-on experience with Networking.
• Experience in switching.
• Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs).
• Layer 2 support experience.
• Ability to subnet in Layer3.

Responsabilités

• Collaborate with Installers and Project Managers on network implementation of new installations or deployments.
• Address concerns of newly onboarded properties during installation.
• Perform Post Install Checks (PIC) and follow up with installers on missing or failed items.
• Monitor and ensure completion of PICs; identify training or installation process changes needed.
• Ensure all tools are available and accessible for property staff.
• Work with Field Technicians to troubleshoot installation-related issues.
• Coordinate and schedule training with property staff for Site Dashboard and Conference Tool; provide Splash Page orientation.
• Ensure all devices are set up and monitored in the NMS.

Connaissances

Networking

Switching

Layer 2 config

Subnetting

CCNA

Formation

High school diploma or equivalent

Description du poste

Job Description

Work-From-Office is a setup based in Cebu.

Primary Role

Ensure the delivery of support services to our newly onboarded customers, focusing on network installation. Responsible for completing assigned tasks to meet project goals.

Scope of Work

• Collaborate with Installers and Project Managers on the network implementation of new installations or deployments.
• Address concerns of newly onboarded properties during installation.
• Perform Post Install Checks (PIC) and follow up with installers on any missing or failed items.
• Monitor and ensure the completion of PICs. Identify any training or installation processes that need to be covered or changes that need to be made.
• Ensure all tools are available and accessible for property staff.
• Work with Field Technicians to troubleshoot installation-related issues.
• Coordinate and schedule training with property staff for Site Dashboard and Conference Tool (if applicable) and provide Splash Page orientation.
• Ensure all devices are set up and monitored in the NMS.

Qualifications and Requirements

Key qualifications

• 2 years of hands-on experience with Networking
• Should have experience in switching
• Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs)
• Layer 2 support experience
• Ability to subnet in Layer3

Additional Skills

• Experience with satellite television (preferred but not required)
• CCNA certification

Certifications

• Meraki ECMS Certification (mandatory upon hiring, so far free)

Customer Service Experience

• Experience in BPO with inbound and outbound calls

Others

• High school diploma or equivalent; additional education in a relevant field is a plus.
• Proven experience in a NOC or technical support role, preferably in managed Wi‑Fi or satellite television.
• Strong understanding of networking principles, protocols, and satellite communication systems.
• Network+ (Net+) certification is a plus.
• Exceptional problem-solving and analytical skills.
• Ability to thrive in a fast‑paced and dynamic work environment.

Perks and Benefits

• Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
• Flexible leave credits that can be used for vacation, emergencies, and sick leave
• Quarterly perks boxes for WFH staff, filled with groceries and snacks to keep you fueled
• Exciting Mid-Year Parties with giveaways and cash prizes
• Endless opportunities for career advancement
• Annual performance review with a salary increase
• We set you up for success with a company-provided PC/laptop and fiber internet connection
• Tech-on-Wheels support
• Join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and networking opportunities
• Unlimited cash incentives for successful referrals
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more