Network Support Engineer | WFO | Taguig

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health and life insurance on 16th day

Up to 24 leave credits per year

Flexible leave credits for vacation/s.

Career advancement opportunities

Company PC/Laptop provided

Job summary

Cloudstaff Philippines Inc. is seeking a Network Support Engineer to provide first-line network support via phone, email, and tickets while maintaining IT infrastructure and networking equipment.

The role involves remote troubleshooting, identifying solutions, guiding customers, and escalating complex issues to higher teams. Ideal candidates have an IT degree or networking certification, CCNA desirable, and strong customer service and networking knowledge.

Qualifications

• IT degree or networking certification required.
• CCNA certification desirable.
• Strong customer service mindset and client-focused approach.
• Understanding of networking protocols and network security technologies.
• Basic Cisco routing, switching, DHCP, QoS, and IP routing knowledge.

Responsibilities

• Provide first-line network support through phone, email, and tickets.
• Proactively maintain customer IT infrastructure, systems, and networking equipment.
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions.
• Identify appropriate solutions based on customer issues and details.
• Guide customers through troubleshooting and problem-solving processes.
• Escalate unresolved issues to appropriate support teams.
• Maintain incident logs, resolutions, and customer updates.
• Ensure SLAs are consistently met without missed conditions.
• Identify process improvements and share feedback with internal team.

Skills

Customer service

Networking knowledge

Networking protocols

Network security

Cisco routing

Cisco switching

DHCP

QoS

IP routing

Communication

Teamwork

Ownership

Collaboration

Multitasking

Follow instructions

Fast learner

Problem solving

Education

IT degree

Networking certification

CCNA desirable

Tools

Cisco IOS

Job description

Job Description

We are currently on the lookout for a newNetwork Support Engineerto join ourteam atCloudstaff, the #1 Workplace Everywhere!

• Provide first-line network support through phone, email, and tickets
• Proactively maintain customer IT infrastructure, systems, and networking equipment
• Troubleshoot incidents remotely using diagnostic techniques and targeted questions
• Identify appropriate solutions based on customer issues and details
• Guide customers through troubleshooting and problem-solving processes
• Escalate unresolved or complex issues to appropriate support teams
• Maintain accurate incident logs, resolutions, and customer updates
• Ensure service level agreements are consistently met without missed conditions
• Identify process improvements and share customer feedback with internal team

Qualifications and Requirements

• IT degree or networking certification required; CCNA desirable.
• Strong customer service skills and client-focused approach.
• Understanding of networking protocols and network security technologies.
• Basic Cisco routing, switching, DHCP, QoS, and IP routing
• Able to work rotating schedules in fast-paced environments
• Strong multitasking skills while handling concurrent customer issues
• Able to follow management and senior colleagues’ instructions
• Quick learner of unfamiliar technologies using available resources
• Strong communication, teamwork, ownership, and collaboration skills
• Previous help or service desk experience preferred.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment