Job Description
As a Technical Deployment Engineer, you will own the full lifecycle of delivering managed Wi-Fi networks to hospitality properties-spanning from initial design and pre-sales engineering to on-site deployment support and post-install validation. This role bridges solution architecture with hands-on implementation oversight, ensuring our customers receive reliable, scalable, and brand-compliant network solutions.
Key Responsibilities
Pre-sales & Design
- Collaborate with Sales, Product Managers, and Brand Leads to design network solutions that meet customer and brand standards.
- Perform site surveys, gather requirements, and develop detailed network designs (Meraki, Aruba, Ruckus, or similar).
- Translate business and technical requirements into clear solution proposals, diagrams, and bills of materials.
- Educate and consult customers on technological requirements and deployment readiness.
Deployment & Implementation
- Partner with Installers, Project Managers, and Field Technicians to ensure successful execution of new installations or property cutovers.
- Oversee and coordinate Post-Install Checks (PICs), ensuring all devices are set up and visible in the NMS.
- Troubleshoot installation issues and close gaps identified during PICs.
- Verify all tools and dashboards are accessible to property staff and coordinate training on the Site Dashboard, Conference Tool, and Splash Page setup.
Support & Quality Assurance
- Serve as the technical subject matter expert throughout the customer onboarding journey.
- Identify training or process improvements needed to improve installation quality and consistency.
- Provide structured feedback loops to Engineering, NOC, and Deployment teams on recurring field issues or design gaps.
Why This Role Matters
This position combinesstrategic design expertisewithhands-on deployment leadership. You will be the critical bridge betweenwhat we sellandwhat we deliver, ensuring customers receive reliable, high-performance networks aligned to their brand standards.
Qualifications and Requirements
Experience
- 4–6+ years in network engineering, with at least 2 years in deployment/implementation.
- Experience with WAN/MAN/LAN/Wi-Fi networks, switching, and VLAN/WLAN configuration.
- Prior pre-sales engineering or design experience (hospitality or public venues preferred).
- Experience in a NOC or technical support role (managed Wi-Fi or satellite TV is a plus).
Technical Skills
- Experience on subnetting fundamentals and L2 configuration
- Experience designing with Meraki, Aruba, or Ruckus.
- Familiarity with network monitoring systems (NMS).
- Having Industry related certifications is required (CCNA, CWNA, etc.); Advance certifications (i.e. CCNP) is preferred.
- Meraki ECMS certification (mandatory upon hire; company-supported).
Soft Skills
- Strong communication and customer-facing skills.
- Analytical problem-solving and troubleshooting ability.
- Comfortable working cross-functionally and independently with minimal supervision.
- Strong documentation and presentation skills.
Education
- Bachelor’s degree in a related field (or equivalent experience).
Perks and Benefits
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Endless opportunities for career advancement
- In-house psychiatrist available to support employees' well-being
- International career growth and connections
- Mental Wellness Employee Assistance program through Lifeworks
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
- Unlimited cash incentives for hired referrals
- We set you up for success with a company-provided PC/Laptop and fiber internet connection.