Senior NOC Agent Dish Network | WFO | Ortigas / Cebu

Cloudstaff Philippines Inc.; Cebu City; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Flexible leave

Career advancement

Office perks

Salary review

Company provided PC

Free coffee & meals

VIP lounge

Child-friendly spaces

Employee clubs

International career growth

Referral incentives

Mental wellness program

Share units program

Dream points

Job summary

Cloudstaff Philippines Inc. is seeking a Senior NOC Agent for Dish Network to monitor and troubleshoot network and service performance from our Cebu City operation.

You will respond to alerts, coordinate with field technicians, and document incidents and resolutions to uphold 24/7 network reliability. Ideal candidates have 4+ years in NOC/telecom, hands-on experience with Wi‑Fi, RF, and equipment such as Ruckus, Aruba, Meraki, and hold relevant certifications.

Qualifications

• 4+ years of NOC, telecommunications, or technical support experience.
• Bachelor's degree or equivalent; technical certifications are advantageous.
• Experience with Ruckus, Aruba, or Meraki networking equipment preferred.
• Knowledge of Wi‑Fi technologies, RF troubleshooting, and wireless networking.
• Strong analytical, troubleshooting, and problem‑solving skills.
• CompTIA Network+ or Meraki ECMS certification is an advantage.
• Willingness to work rotating shifts supporting 24/7 network operations.

Responsibilities

• Monitor television and network services for outages and performance issues.
• Respond to alerts and incidents following established operational procedures.
• Troubleshoot network, signal, and connectivity issues remotely.
• Support field technicians during installations, repairs, and service restoration.
• Document incidents, resolutions, and network configurations accurately.
• Collaborate with engineers to resolve complex technical issues.
• Escalate critical incidents to senior support teams when required.

Skills

NOC operations

Telecom troubleshooting

Wi-Fi networking

Analytical thinking

Team collaboration

Education

Bachelor's degree or equivalent

Technical certifications

Tools

Ruckus

Aruba

Meraki

Job description

Job Description

We are currently on the lookout for a newSenior NOC Agent Dish Networkto join ourteam atCloudstaff, the #1 Workplace Everywhere!

• Monitor television and network services for outages and performance issues.
• Respond to alerts and incidents following established operational procedures.
• Troubleshoot network, signal, and connectivity issues remotely.
• Support field technicians during installations, repairs, and service restoration.
• Document incidents, resolutions, and network configurations accurately.
• Collaborate with engineers to resolve complex technical issues.
• Escalate critical incidents to senior support teams when required.

Qualifications and Requirements

• 4+ years of NOC, telecommunications, or technical support experience.
• Bachelor's degree or equivalent; technical certifications are advantageous.
• Experience with Ruckus, Aruba, or Meraki networking equipment preferred.
• Knowledge of Wi‑Fi technologies, RF troubleshooting, and wireless networking.
• Strong analytical, troubleshooting, and problem‑solving skills.
• CompTIA Network+ or Meraki ECMS certification is an advantage.
• Willingness to work rotating shifts supporting 24/7 network operations.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid‑Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work‑life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.

Why Cloudstaff is the #1 Workplace?

• Award‑winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment