Quality Analyst (Content Writer 2)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant is seeking a Technical/Instructional Writer to support content quality across product launches and stakeholder reviews. This role emphasizes strong English skills and collaboration within a team focused on smart technology and consumer devices.

The candidate will review drafts, ensure alignment with specifications, and polish content for accuracy. A background in quality analysis and customer-facing projects is valued, with flexibility for shifting schedules.

Qualifications

• Minimum of 2 years of experience as a technical or instructional writer.
• Minimum of 1 year experience as a quality analyst.
• At least 1 year of experience in a customer service or technical support project.
• High English proficiency in spoken and written communication.

Responsibilities

• Participate in product launches, coordinating with project coordinators and operations leads.
• Review initial draft documents to ensure readiness for CS and SH approval.
• Verify that all technical content matches requirements and scope provided by PMs and stakeholders.
• Polish grammar, punctuation, and style to maintain high-quality outputs.
• Log issues in the Quality Evaluation tool and perform secondary quality checks after resubmissions.
• Track and analyze common writer pain points to inform training and root-cause analysis.
• Collaborate with writers to address recurring errors and guide their growth.
• Identify knowledge/process gaps and collaborate with operation leads on solutions.

Skills

Technical writing

Instructional writing

Quality assurance

Customer service

English proficiency

Team collaboration

Education

Some college

Tools

Google Workspace

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Scope of Responsibilities:

• Participate in product launches, inclusive of coordination with project coordinators and operations leads
• Review initial draft documents submitted by writers to ensure absolute readiness for Content Strategist (CS) and Stakeholder (SH) approval.
• Verify that all technical content matches the requirements, specifications, and scope provided by Product Managers and stakeholders.
• Ensure terminology and messaging are logical, fluid, and highly relevant to the subject matter. Fix and polish grammar, punctuation, and style issues to maintain high-quality outputs.
• Log all identified issues in the Quality Evaluation tool and conduct secondary quality checks when a writer resubmits a draft following stakeholder feedback.
• Track, analyze, and consolidate common writer pain points to inform future training initiatives and root cause analysis.
• Partner with writers to address recurring errors, guide them on best practices, and support their technical writing growth.
• Identify knowledge / process gaps, and collaborate with operation leads in providing solutions

Who Thrives Here:

• At least 2 years of experience as a technical or instructional writer with strong understanding of smart technology
• Minimum of 1 year experience as a quality analyst
• At least 1 year of experience in a customer service or technical support project
• High English proficiency in both spoken and written communication.
• Completed at least 2 years in college with a clean academic record (no back subjects).
• Advanced writing and analytical skills, featuring an advanced grasp of smart, networking, and consumer tech devices (such as smartphones and smartwatches).
• Proficient in Google Workspace (Docs, Sheets) for documentation, tracking changes, and data entry.
• The interest and high level ability to write articles such as Knowledge Base, Help Center articles in line with latest technological trends
• Ability to write concise and reader-friendly instructions such as gadget user manuals
• Openness to work in a shifting schedule
• Work in a team-oriented environment

Why Join Us?

At Cognizant, we don't just offer jobs-we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat-you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here-gro, thrive, and make an impact with Cognizant.