Content Writer - Technical & Knowledge Management

Sutherland; Taguig; On-site; PHP 400,000 - 620,000; Full time

Job summary

Sutherland is seeking a Technical Content Writer to transform complex processes and technical concepts into clear, engaging content for diverse audiences. You will collaborate with SMEs, operations teams, and clients to ensure knowledge is accurate, accessible, and aligned with editorial standards.

You will design instructional content, manage multiple projects, and contribute to client-facing initiatives, shaping knowledge management and instructional materials across a global organization.

Qualifications

• At least 2 years of experience in content writing, technical writing, instructional design content, knowledge management, or similar roles.
• SOPs (Standard Operating Procedures)
• Technical Documentation
• Process Guides and Reference Materials
• Exceptional written and verbal English communication skills
• Strong knowledge of AP Style and professional writing standards
• Ability to simplify technical concepts while maintaining accuracy and context
• Excellent attention to detail, critical thinking, and information-validation skills
• Highly organized, proactive, and capable of working independently
• Comfortable collaborating with multiple stakeholders and engaging directly with clients
• Willing to work onsite in Taguig and on a US shift schedule

Responsibilities

• Create, maintain, and enhance knowledge base (KB) articles, technical documentation, and client-facing content.
• Translate complex technical information and business processes into clear, concise, and engaging content for diverse audiences.
• Design content with logical instructional flow, learning objectives, and knowledge reinforcement techniques.
• Partner with subject matter experts (SMEs), operations teams, and stakeholders to gather, validate, and organize information.
• Ensure content adheres to AP Style guidelines and established editorial standards.
• Review and edit content for accuracy, consistency, readability, and quality.
• Manage multiple projects and deliverables while meeting timelines and quality expectations.
• Incorporate stakeholder and client feedback to improve content effectiveness.
• Participate in client meetings and confidently present content recommendations and insights.

Skills

Technical writing

Content writing

AP Style

Editing

Cross-functional collaboration

Tools

Content management systems

Knowledge management platforms

Job description

At Sutherland, we believe great content drives great customer and employee experiences. We're looking for a talented Technical Content Writer who excels at transforming complex processes, technical concepts, and business knowledge into clear, engaging, and user-friendly content.

If you're passionate about writing, have a keen eye for detail, and enjoy collaborating with subject matter experts and clients, this is your opportunity to make a measurable impact in a global organization.

Why Join Sutherland?

Work with global clients and cross-functional teams

Influence how knowledge is shared across large-scale operations

Build content that improves customer and employee experiences

Gain exposure to client-facing projects and strategic initiatives

Grow your expertise in technical writing, knowledge management, and instructional content

What You'll Do

As a Technical Content Writer, you will:

• Create, maintain, and enhance knowledge base (KB) articles, technical documentation, and client-facing content.
• Translate complex technical information and business processes into clear, concise, and engaging content for diverse audiences.
• Design content with logical instructional flow, learning objectives, and knowledge reinforcement techniques.
• Partner with subject matter experts (SMEs), operations teams, and stakeholders to gather, validate, and organize information.
• Ensure content adheres to AP Style guidelines and established editorial standards.
• Review and edit content for accuracy, consistency, readability, and quality.
• Manage multiple projects and deliverables while meeting timelines and quality expectations.
• Incorporate stakeholder and client feedback to improve content effectiveness.
• Participate in client meetings and confidently present content recommendations and insights.

What We're Looking For

Required Qualifications

• At least 2 years of experience in content writing, technical writing, instructional design content, knowledge management, or similar roles.
• Standard Operating Procedures (SOPs)
• Technical Documentation
• Process Guides and Reference Materials
• Exceptional written and verbal English communication skills.
• Strong knowledge of AP Style and professional writing standards.
• Ability to simplify technical concepts while maintaining accuracy and context.
• Excellent attention to detail, critical thinking, and information-validation skills.
• Highly organized, proactive, and capable of working independently.
• Comfortable collaborating with multiple stakeholders and engaging directly with clients.
• Willing to work onsite in Taguig and on a US shift schedule.

Preferred Experience

• Background in Knowledge Management, Learning & Development, Technical Documentation, or Process Excellence.
• Experience supporting BPO, shared services, technology, or customer support environments.
• Familiarity with content management systems and knowledge management platforms.

Who Will Thrive in This Role?

You're more than a writer. You're a storyteller, educator, and problem-solver who can take complicated information and transform it into content that drives understanding, consistency, and business impact. You enjoy working with stakeholders, asking the right questions, and creating polished content that people actually use.