Technical Client Implementation Specialist

JP Morgan Chase; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Technical Client Consultant for Commercial Banking Merchant Services. You will guide clients through implementation, provide technical consulting, and ensure a smooth production transition, collaborating with cross-functional teams to resolve complex issues.

You will support production validations, advise on authorization performance, downgrades, settlement, and funding, and drive risk mitigation with strong communication and analytical skills to

Qualifications

• Minimum 10 years of professional experience in related roles.
• At least 5 years supporting Client Services, Implementations, and/or Operations teams.
• 5+ years diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Ability to read, interpret, and apply technical product specs for both transaction-based and file-based integrations.
• Strong strategic thinking and analytical problem-solving capabilities.
• Excellent written and verbal communication skills with stakeholders at all levels.
• Demonstrated ability to foster cross-functional collaboration.
• Highly adaptable and able to operate in a dynamic, deadline-driven environment.
• Ability to manage multiple initiatives simultaneously.

Responsibilities

• Manage a rotating portfolio of new and existing Commercial Banking Merchant Services clients, ensuring seamless transition from implementation to production.
• Serve as a trusted subject matter expert, advising on production validations including authorization performance, downgrades, settlement, and funding.
• Proactively identify and elevate risks or issues to internal partners and stakeholders, driving timely resolution and minimizing client impact.
• Ensure adherence to regulatory, compliance, and internal standards throughout onboarding and post-implementation.
• Translate client requirements into effective platform solutions to support successful implementations.
• Define, review, and approve end-to-end client solutions spanning connectivity, processing, reporting, and reconciliation.
• Develop and execute a clear communication strategy to keep clients and stakeholders informed during post-implementation and production validation phases.
• Establish and track KPIs to measure the success of production rollouts and provide data-driven updates to leadership.
• Foster a collaborative culture of teamwork and partnership across functions.
• Handle client and internal escalations with professionalism and sound judgment.
• Operate effectively in a dynamic, deadline-driven environment and manage multiple initiatives.

Skills

Client services

Implementation support

Operations collaboration

Analytical problem solving

Excellent communication

Stakeholder engagement

Adaptability

Deadline-driven work

Team collaboration

Tools

SQL

Splunk

OpenSearch

Olly Search

Snowflake

Excel

Toad

Stratus

Tandem

Orbital

Commerce platforms

Job description

JPMorganChase in the Philippines is seeking a Technical Client Consultant for Commercial Banking Merchant Services. You will guide clients through implementation, provide technical consulting, and ensure a smooth production transition, collaborating with cross-functional teams to resolve complex issues.

You will support production validations, advise on authorization performance, downgrades, settlement, and funding, and drive risk mitigation with strong communication and analytical skills to