Payments Implementation Lead

JPMorganChase; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase Philippines is seeking a Technical Implementation Manager to lead client and partner integrations for merchant services. You will provide technical guidance, coordinate end-to-end testing, and drive implementation milestones from kickoff through conversion.

You’ll collaborate with clients to understand business needs, troubleshoot issues, and enable high-quality payment transaction processing.

Qualifications

• 5 years of experience in a technical role (e.g., networking, technical support, QA, sales engineering, or business analysis), including 3 years in card payment processing.
• 2 years of experience diagnosing complex issues across applications, data messages, and network connectivity.
• 1 year of experience with connectivity and protocols such as MPLS, VPN, TCP/IP, SFTP, and HTTPS.
• Demonstrated ability to read, interpret, and apply technical product specifications (transaction and file-based).

Responsibilities

• Serve as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
• Advise clients on supported connectivity options, communication protocols, transaction formats, and product functionality.
• Lead integration testing to confirm implementations meet product, connectivity, industry, and regulatory requirements.
• Analyze data transmitted to test environments or self-testing tools and communicate results, findings, and next steps to clients.
• Diagnose issues and coordinate fixes with clients in a timely and professional manner, including technical conference calls as needed.
• Manage technical conversions for new and existing clients from their current processing environment to firm-supported platforms.
• Mentor analysts and support knowledge-sharing across team members working on integration projects.
• Partner with sales consultants and subject matter experts during calls requiring advanced technical consultation.
• Support complex integrations that may include EMV (chip card) certification activities with card brands.

Skills

Networking

Technical support

Card payment processing

Issue investigation

Client-facing communication

Analytical thinking

Education

Bachelor's degree

Tools

MPLS

VPN

TCP/IP

SFTP

HTTPS

Job description

JPMorganChase Philippines is seeking a Technical Implementation Manager to lead client and partner integrations for merchant services. You will provide technical guidance, coordinate end-to-end testing, and drive implementation milestones from kickoff through conversion.

You’ll collaborate with clients to understand business needs, troubleshoot issues, and enable high-quality payment transaction processing.