Technical Onboarding Lead, Merchant Services

Aumni; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase is seeking a Technical Client Consultant for Commercial Banking Merchant Services to guide clients through implementation and ensure a smooth move to production. You will act as a SME, advise on production validations, and work with partners to mitigate risks while delivering high-value solutions.

The role requires strong technical consulting, client service, and communication skills to drive successful implementations and ongoing client satisfaction in a dynamic, deadline-driven

Qualifications

• Minimum of 10 years of professional experience in client services, implementations, or operations.
• At least 5 years diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Ability to read and apply technical product specifications for integrations (transaction-based and file-based).

Responsibilities

• Manage a rotating portfolio of CB Merchant Services clients, ensuring a seamless transition from implementation to production.
• Advise clients and internal teams on production validations including authorization, downgrades, settlement, and funding.
• Identify and elevate risks to internal partners, driving timely resolution and minimizing client impact.

Skills

Client services

Technical consulting

Issue resolution

Stakeholder engagement

Production support

Tools

SQL queries

Snowflake

Excel

Splunk

Toad/OpenSearch

Job description

JPMorganChase is seeking a Technical Client Consultant for Commercial Banking Merchant Services to guide clients through implementation and ensure a smooth move to production. You will act as a SME, advise on production validations, and work with partners to mitigate risks while delivering high-value solutions.

The role requires strong technical consulting, client service, and communication skills to drive successful implementations and ongoing client satisfaction in a dynamic, deadline-driven